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Southern Company Resource Management Senior Dispatcher in Atlanta, Georgia

Resource Management Senior Dispatcher


The Senior Dispatcher is viewed as the subject matter expert for the dispatch function and is responsible for the management of emergency and non emergency work according to company standards. The Sr. Dispatcher leverages new technology, is multi tasked and possess the ability to focus on multiple field personnel for multiple service areas. The Sr. Dispatcher efficiently utilizes supporting technology (Auto Dispatch System, GPS and Doodle) in communicating, monitoring and directing field resources while maintaining appointments, managing emergencies and meeting customer expectations. In an automated dispatch environment, they are an “exception handler” who quickly discerns and understands processes as well as identifies issues and/or incidents requiring immediate attention, while taking the initiative to escalate as appropriate.

Representative Duties and Responsibilities:

  • Acts as a team leader and Subject Matter Expert (SME) for the entire dispatch team.

  • Assists dispatchers in the absence of the Dispatch Supervisor with difficult and complex situations; and serves as the technical expert over complaint-taking and dispatching operations.

  • Develops and coordinates training for new dispatchers and for new dispatch processes.

  • Assist with the training of new-hire dispatchers in a lead capacity; monitors and documents progress of trainees to include completing training reports, evaluations, providing input on training needs and assisting with the development of training documents; oversees the Resource Management Command Center by providing dispatchers support daily and serving as the first point of contact for the field operations leadership team.

  • Assists field supervisor by reviewing daily staffing and scheduling field service personnel for overtime, if needed.

  • Understands and implements the basic fundamentals of dispatching according to company standards.

  • Assists area managers and supervisors during mass outages to obtain information and coordinate activities of field service personnel.

  • Gathers information for Notice of Incident (NOI) Reports; routes to Public Service Commission (PSC), Utility Protection Center (UPC), Community Affairs and Safety, Security & Corporate Compliance, STS).

  • Evaluates field service routes; provides optimized routes for various field service personnel; adjusts field service personnel allocations based on quantity and severity of workload, and availability of resources.

  • Prepares reports, analysis, and documentation needed by the organization to support its operating systems and develop plans and analyzes both potential problems and opportunities for enhancing operations and maximize profitability.

  • Monitors field personnel efficiency throughout the day and makes recommendations to field personnel and supervision based on findings.

  • Assists Resource Management Supervisors with daily property assignments and recognizing the need to backfill shifts.

  • Understands the regulartory requirements for each company under the enterprise umberalla (ex. Georgia, Virginia, and Illinos).

  • Performs other duites as assigned.

Education and Experience:


  • BS/BA or 4 years equivalent work experience.

  • 1 years dispatching/scheduling experience with a Field Operations focus.



  • MS Word, Excel - intermediate proficiency

  • MS Access, Outlook - basic proficiency

  • Influencing

  • Problem Solving


  • DOT Quailification

  • Spanish - fluent

Success Factors:

  • Driving for Results Engagement

  • Functional Expertise Business Acumen

Working Conditions/Physical Requirements:

  • Rotating shifts, Night, weekend, and holiday work

  • Overtime work

  • Must sit for long periods of time

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Atlanta Gas Light

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: GAS2003258