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Southern Company IT Support Analyst, Sr - Field Operations East & National in Atlanta, Georgia

IT Support Analyst, Sr - Field Operations East & National


Support Analyst, Field Operations East & National

After reading the job information below, please apply if you have the education/experience/competencies needed and this is a job you would enjoy!


This position is responsible for supporting the Technology Organization’s (TO) Field Operations (FO) East & National team. FO provides installation, maintenance, break-fix, and project support for Southern Company's voice, data, and telecommunications transport networks while also assisting various infrastructure groups with initiatives as needed. The Support Analyst is a liaison between FO, TO, Operating Companies, and various technology vendors.

The Support Analyst (SA) will work collaboratively with the leadership team and Telecommunications Analysts (TAs) to support the organization’s day-to-day business operations and long-term strategies. The SA will provide reporting and analytics support, serve as single point of contact for vendor maintenance and break-fix support, help with the ingestion and integration of work activities, support the management of the day-to-day workload of Technicians and Telecommunications Analysts, assist with the coordination of internal business partners and external vendors, develop processes, and provide documentation. The SA will be required to attend meetings, build and nurture relationships with partners and vendors, demonstrate an overall knowledge of the Field Operations organization’s roles and responsibilities, and communicate effectively with all parties. The SA will work closely with the Group Manager and leadership team to provide back-office support to the organization.

A high-level summary of responsibilities include:

  • Provide analytical and reporting support, including metrics, performance indicators, dashboards, data interpretation, etc.

  • Coordinate vendor maintenance and break-fix support at sites including accounting functions.

  • Develop and manage processes to ingest and integrate work into the group.

  • Provide project scheduling, logistics, and resource management assistance.

  • Provide work practice documentation and coordination, including accounting codes, maintenance processes, standards documentation, etc.

  • Provide organization and administration of SharePoint sites.

  • Provide change management assistance.

JOB REQUIREMENTS : (Education, Experience, Knowledge, Skills)

Education & Experience:

  • Education requirement: Two-year degree in a related business or technology field, equivalent military training, or equivalent experience in a related business or technology field is required.

  • Experience requirement: Two years of experience in a similar role or experience in a telecommunications/field operations/IT support role is required.

  • Intermediate to advanced knowledge of Outlook, Word, Excel, SharePoint, etc. is preferred.

  • Experience with Power BI and other dashboard or visualization tools is preferred.

  • Experience with reporting and analytics development, implementation, and automation, along with data analysis and interpretation.

  • Experience with documentation, project management, and process design.

  • Strong analytical, problem-solving, and communication skills.

  • Self-starter with the ability to effectively organize tasks, manage multiple priorities and responsibilities, meet schedules, and deliver on commitments.

General/Technical/Leadership Competencies:

  • Keep Safety & Wellbeing First.

  • Engage in Diversity, Equity, and Inclusion (DE&I) dialogs.

  • General knowledge of information technologies.

  • Effectively lead meetings and makes presentations.

  • Ability to embrace, influence, and lead change.

  • Ability to negotiate with and influence others (internally and externally).

  • Ability to build relationships and work as a team although geographically dispersed.

  • Ability to provide and accept feedback.

  • Ability to analyze data for effective decision-making.

  • Effective oral and written communications skills with the ability to convey complex technical issues or processes in business terms.

  • Embody Southern Company’s values: Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

Work Location & Hours:

  • This position will be performed within a hybrid environment and work may be performed remotely. Reporting to an office location each day is not expected or required.

  • The successful candidate can reside anywhere within the state of GA. Relocation assistance is not offered with this position.

  • This position is an exempt/salaried position. Typical workdays and hours are Monday – Friday, 8AM – 5PM with flexibility. There will be occasional after-hours and/or weekend engagement during storms, critical events, etc.

  • The successful candidate will be required to attend occasional team, vendor, or business partner meetings, training, or other on-site events and must be willing to travel and attend in person when necessary or requested.


Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011156