Southern Company IT Infrastructure Analyst- Telecom in Atlanta, Georgia

IT Infrastructure Analyst- Telecom


**Please note- This posting replaces requisition #SCS2007878 due to the modification of the job level. If you have already applied to this requisition- you do not have to reapply and no action is required on your part.


The Infrastructure Operations Center is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to: network, telecommunications systems, mainframe systems and distributed computing systems.

Job Summary

This is an Infrastructure Analyst position responsible for monitoring and managing the Southern Company’s telecommunications, routing, switching, wireless and voice infrastructure. This includes monitoring, diagnosis and resolution. This position is specifically for the schedule of Weekend Nights: Friday 7PM – 7AM, Saturday 7PM – 7AM, Sunday 7PM – 7AM, and 4 hours of floating time.

Job Requirements

  • Fundamental knowledge of the functionality of infrastructure event management tools; in addition to the support tools and resources available to analysts for resolving problems.

  • Ability to interface and coordinate repair efforts with external telecommunications companies that are utilized as partners or service providers.

  • Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of telecommunications networks.

  • Provide centralized monitoring and first line problem diagnosis and resolution for Network/Transport/Wireless.

  • When responding to events, the Infrastructure Analyst must carefully track and document all issues and resolutions in detail as a permanent record.

  • Continuously identify process improvement opportunities with analyst tools, processes and documentation.

  • Detailed, in depth troubleshooting of events that involve the health and availability of:

  • network devices and LAN/WAN sites

  • EMS and DSCADA networks

  • LTE networks

  • digital transport equipment including fiber optic, microwave, and wireless systems

  • facility equipment including generators, battery arrays, heating and cooling equipment, tower lights and intrusion alarms

  • company owned and maintained transport sites

  • voice networks

  • firewalls


  • In-depth knowledge of telecommunications trouble shooting techniques and concepts

  • Practical experience concerning telecommunications ancillary equipment and respective alarm information

  • Working knowledge of Netcool

  • Working knowledge of:


Digital Microwave and Spread Spectrum Radio Systems

DSCADA and EMS RTU communications

  • In depth knowledge of TDM technologies including T-1, T-3

  • In depth knowledge of voice and data networks including Cisco routing, switching and VOIP

  • Working knowledge of channel banks, DS0 to DS3 cross connect switches (DACS)

  • Working knowledge of system security policies and standards

  • Working knowledge of TCP/IP networks


  • Embrace change

  • Excellent communication and listening skills

  • Work proactively

  • Take ownership and initiative

  • Work on multiple tasks/assignments simultaneously

  • Possess attention to detail

  • Demonstrate teamwork

  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

  • Ability to negotiate with and influence others – internally as well as vendors

  • Ability to build relationships and work in a team atmosphere

  • Ability to provide and accept feedback

  • Strong analytical and troubleshooting skills

  • Strong professional oral and written communication skills

Education / Experience

  • An education in the Telecommunications field and/or 2 years experience in a telecommunications infrastructure environment are highly desired for this position.

  • Experience in a Network Operations Center and/or the utility industry is highly desired.

  • Preference may be given to candidates that hold a current Cisco CCNA Routing and Switching at , Cisco CCNA Wireless at , and or Cisco CCIE Routing and Switching at certification.

Work Location and Hours

  • The report to location is 241 Ralph McGill Boulevard, Atlanta, Ga.

  • The successful candidate must currently live in the metropolitan Atlanta area or be willing to relocate at their own expense. Relocation assistance is not available for this position.

  • The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Required to work some observed holidays. Occasional extended hours are required as critical events occur.

  • This position is specifically for the schedule of:

  • Weekend Nights: Friday 7PM – 7AM, Saturday 7PM – 7AM, Sunday 7PM – 7AM, and 4 hours of floating time.


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2007881