Pacificorp IT Enterprise Specialist 2 (AMERICAN FORK, UT) #105503 in AMERICAN FORK, Utah
IT Enterprise Specialist 2 (AMERICAN FORK, UT) #105503
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Date:May 28, 2021
Location: AMERICAN FORK, UT, US, 84003
PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
Provides technical guidance in supporting moderately complex end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.
Provide independent end user technical support with a high degree of autonomy. Coordinate configuration/installation and troubleshooting of PC hardware and software. Implement hardware and software testing. Require ability to develop, work through, and complete technical projects. Able to document processes and procedures according to corporate standards. Provide status reports and problem summaries. Provide remote PC support and troubleshooting.
Work with other IT departments as needed to support the IT infrastructure. Can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.
Provide in-depth support for technology utilized in a dedicated assigned support area. Build positive working relationships with designated clients to communicate effectively verbally and in writing with clients and management.
Develop, work through, and complete moderately complex projects as well as document processes and procedures according to corporate standards. Delegating responsibilities of the project to appropriate team members and provide status to manager and clients.
Perform other tasks as requested or assigned.
Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.)
Three years of hands-on experience in a technical support role which includes desktop support responsibilities.
Excellent independent troubleshooting and resolution skills over multiple technologies.
Strong verbal and written communication skills.
Ability to work well independently and with others.
Ability to guide less experienced staff.
Familiarity with Microsoft 365, Intel based PC support, Cisco Call Manager, Microsoft Endpoint Management.
A+ Certification or MCSE certifications a plus
Req Id: 105503
Company Code: PacifiCorp
Primary Location: AMERICAN FORK
Department: PacifiCorp Corporate
Schedule: Full Time
Personnel Subarea: Non-Exempt
Hiring Range: 64,900 -76,500
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
All offers of employment are contingent upon the successful completion of a background check and drug screening
Nearest Major Market:Salt Lake City Career Segment: Equity, Computer Science, Cisco, Testing, Technical Support, Finance, Technology
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