Xcel Energy Credit & Collections Associate I Job in Amarillo, Texas

Location(s): TX - Amarillo

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

Position Summary

The Credit and Collections Associate I's primary responsibility is to provide accurate information to Xcel Energy customers in a professional and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.

Xcel Energy has an exciting new opportunity at our Amarillo Credit Center! This job is a full-time, Monday through Friday, benefited position, with a starting wage of $12.25 hour.

We are hiring for an Associate I, Credit and Collections position at our Amarillo, TX location for an August 13th start date. Training will be 10:00am- 6:30pm M-F for eight weeks, followed by a similar full-time schedule.

Essential Responsibilities

  • Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.

  • Performs other duties as assigned including work on special projects as needed.

Minimum Requirements

  • External Hire

  • 1.5 years of customer service and/or credit and collections experience

  • Prefer prior call center experience

  • Pass pre-hire assessment

  • Internal Hire

  • Meet current performance and attendance requirements

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Operations || 66987:Credit Call Ctr Amarill || Full-Time || Non-Bargaining ||

Requisition Number: 14124

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com