Operations Development Support Analyst I-III

Location: Alvin, TX, United States

Job ID: 6089105

Date Posted:Jun 11, 2025

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Distribution System Operations

PREFERENCES

Maintains 24 hour, 7 day on-call status.

JOB DESCRIPTION

Operations Development Support Analyst I

Salary Grade: G09

Minimum Midpoint Maximum

$53,540 - $70,940 - $88,340

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Under direct supervision, assists with department-wide projects to implement new systems or process improvements. Identifies and evaluates process improvement initiatives to improve business operations. Provides strategic recommendations and decision-making support to business unit leadership. Coordinates the installation of computer operating systems software and tests, maintains, and modifies software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as Program Analyst for the TNMP Advanced Distribution Management Systems (ADMS) and Outage Management Systems (OMS) Project.

Facilitate the prioritization of repairs and enhancements.

Provide application/product subject matter expertise.

Analyze department requirements for impact on applications and architecture; identify technical solutions and the best implementation approach.

Assist with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Proactively identify and prevent customer issues/problems.

Execute ad-hoc SQL scripts.

Participate as a team member for software/hardware project implementations.

Develop and perform training for software solution rollouts.

Participate in business process definition and re-engineering.

Ensure functional integration of business process solutions.

Install, maintain, and utilize software, utilities, and tools; evaluate and recommend software, program products, and computer hardware for effectiveness, compatibility, and ease of use.

Participate in a variety of moderately advanced, concurrent, and variable duration technical projects involving software and program products, hardware, and data communications.

Provide customer support for internal and external customers to resolve problems, provide product usage guidance, technical education, or general technical consultation.

Guarantee the integrity of corporate data resources and provide appropriate backup and security for corporate data.

Manage vendor resources when vendor expertise is required.

Assist with forecasting corporate capacity needs and configuration changes.

Identify, document, and adhere to ADMS development standards, system software installation, and maintenance standards.

COMPETENCIES:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team. Demonstrates initiative, diplomacy, and problem-solving skills.

Strong interpersonal skills to work across diverse and cross-functional departments.

Sound analytical skills, sound judgment, and the ability to make informed decisions on complex problems and issues.

Considerable creativity, independence of thought and action, and the ability to fashion workable solutions that balance both corporate and department interests.

In-depth knowledge of Company procedures, programs, and plans.

Thorough understanding of storage management policies and techniques.

Comprehensive knowledge of administrative policies, TXNM policies and procedures, and operational procedures.

Basic knowledge of database system software, database application software, equipment compatibility issues, communication systems, operating system software and interfaces, assembler language, and PC usage.

Basic knowledge of application analysis principles, system design, and application development tools utilized by CIS development groups.

Ability to identify, document, and communicate system impacts due to proposed and implemented changes to system software, hardware, and database environments.

Ability to effectively handle multiple concurrent assignments.

Ability to make sound technical decisions that support the Companys goals, mission, Business Plan, and budget allocations.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited four-year college or university with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline. Computer Science or Electrical Engineering Degree is preferred but not mandatory.

Minimum of two years experience in developing information processing solutions or relevant business process experience is preferred.

At least one years of experience working within the utility industry, specifically in roles related to outage management, transmission, or distribution operations is preferred.

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Show skill and confidence in giving consulting advice to business partners.

Ability to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

Ability to express complex ideas in simple terms

Ability to negotiate and gain consensus on the cross-functional project team simultaneously meeting the needs of all stakeholders

Strong communication skills to explain and discuss interpretations of business and analytical models

Ability to develop relationships and interact well with decision-makers

Ability to write and deliver effective speeches and presentations on complex topics to various groups

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to apply concepts of basic algebra

COMPUTER SKILLS:

Conceptual knowledge of relational databases; working knowledge of various types of systems (Hitachi OMS/ADMS, NetCadOps, FocalPoint, Service Suite Mobile and Fieldworker), business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of TNMPs current platform, operating systems, and understanding of relational databases preferred.

Working knowledge of system software, data communication issues, computer hardware, cloud-based systems and customer requirements surrounding primary areas of responsibility.

Proficiency in current Microsoft Windows-based and Office programs, including Word, Excel, PowerPoint, Outlook, Webex, and Teams, ensures effective document creation and editing, data analysis, presentation design, email and calendar management, and collaboration within the workplace.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Knowledge of the technologies and processes used by the business unit supported.

Ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time.

This role may involve standing and walking around the office or data center to inspect equipment, attend meetings, or collaborate with colleagues.

Requires good visual and auditory attention to monitor systems, read technical documents, and communicate effectively with team members and clients.

The job may require fine motor skills for tasks such as assembling and disassembling hardware, connecting cables, or using tools and instruments.

The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Control Room/Office Environment

Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.

This position requires the employee to work 100% in the office. Remote work is not an option for this role, except under special circumstances as may deemed necessary by the company. The successful candidate must be able to commute to and from the office daily and be present during regular business hours to ensure effective collaboration and support for business operations.

JOB DESCRIPTION

Operations Development Support Analyst II

Salary Grade: G07

Minimum Midpoint Maximum

$69,581 - $92,194 - $114,808

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Under general supervision, leads department-wide projects to implement new systems or process improvements. Identifies and evaluates process improvement initiatives to improve business operations. Provides strategic recommendations and decision-making support to business unit leadership. Coordinates the installation of computer operating systems software and tests, maintains, and modifies software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as Program Analyst for the TNMP Advanced Distribution Management Systems (ADMS) and Outage Management Systems (OMS) Project.

Facilitate the prioritization of repairs and enhancements.

Provide application/product subject matter expertise.

Analyze department requirements for impact on applications and architecture; identify technical solutions and the best implementation approach.

Represent the organization in design sessions with vendors.

Assist with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Develop business and functional specifications documents and maintain a repository of application documentation (e.g., product manuals, department procedures, training manuals).

Proactively identify and prevent customer issues/problems.

Write, debug, test, and execute ad-hoc SQL scripts.

Participate as a team member for software/hardware project implementations.

Support the development of training materials and programs; develop and perform training for software solution rollouts.

Participate in business process definition and re-engineering.

Identify process performance enhancements and implementation plans; ensure functional integration of business process solutions.

Install, maintain, and utilize software, utilities, and tools; evaluate and recommend software, program products, and computer hardware for effectiveness, compatibility, and ease of use.

Participate in a variety of moderately advanced, concurrent, and variable duration technical projects involving software and program products, hardware, and data communications.

Recommend and develop effective tools for productivity enhancement and customer ease of use for corporate computer systems.

Provide customer support for internal and external customers to resolve problems, provide product usage guidance, technical education, or general technical consultation.

Guarantee the integrity of corporate data resources and provide appropriate backup and security for corporate data.

Manage vendor resources when vendor expertise is required.

Assist with forecasting corporate capacity needs and configuration changes.

Identify, document, and adhere to ADMS development standards, system software installation, and maintenance standards.

COMPETENCIES:

To perform the job successfully, the candidate should demonstrate the following competencies:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team. Demonstrates initiative, diplomacy, and problem-solving skills.

Strong interpersonal skills to work across diverse and cross-functional departments.

Strong analytical skills, sound judgment, and the ability to make informed decisions on complex problems and issues.

Considerable creativity, independence of thought and action, and the ability to fashion workable solutions that balance both corporate and department interests.

In-depth knowledge of Company procedures, programs, and plans.

Thorough understanding of storage management policies and techniques.

Comprehensive knowledge of administrative policies, TXNM policies and procedures, and operational procedures.

Basic knowledge of database system software, database application software, equipment compatibility issues, communication systems, operating system software and interfaces, assembler language, and PC usage.

Basic knowledge of application analysis principles, system design, and application development tools utilized by CIS development groups.

Ability to identify, document, and communicate system impacts due to proposed and implemented changes to system software, hardware, and database environments.

Ability to identify and evaluate department system needs and select the appropriate software and hardware required.

Ability to effectively handle multiple concurrent assignments.

Ability to make sound technical decisions that support the Company¿s goals, mission, Business Plan, and budget allocations.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited four-year college or university with three to five years of related experience, or equivalent combination of education and/or experience related to the discipline. Computer Science or Electrical Engineering Degree is preferred but not mandatory.

Minimum of three years¿ experience in developing information processing solutions or relevant business process experience is preferred.

At least two years of experience working within the utility industry, specifically in roles related to outage management, transmission, or distribution operations is preferred.

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Must show skill and confidence in giving consulting advice to business partners.

Must be able to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

Ability to express complex ideas in simple terms

Ability to negotiate and gain consensus on the cross-functional project team simultaneously meeting the needs of all stakeholders

Strong communication skills to explain and discuss interpretations of business and analytical models

Ability to develop relationships and interact well with decision-makers

Ability to write and deliver effective speeches and presentations on complex topics to various groups

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to apply concepts of basic algebra

COMPUTER SKILLS:

Must have conceptual knowledge of relational databases; working knowledge of various types of systems (Hitachi OMS/ADMS, NetCadOps, FocalPoint, Service Suite Mobile and Fieldworker), business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of TNMP¿s current platform, operating systems, and understanding of relational databases preferred.

Working knowledge of system software, data communication issues, computer hardware, cloud-based systems and customer requirements surrounding primary areas of responsibility.

Proficiency in current Microsoft Windows-based and Office programs, including Word, Excel, PowerPoint, Outlook, Webex, and Teams, ensures effective document creation and editing, data analysis, presentation design, email and calendar management, and collaboration within the workplace.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Must have business knowledge of the technologies and processes used by the business unit supported.

Must have the ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time.

The role may involve standing and walking around the office or data center to inspect equipment, attend meetings, or collaborate with colleagues.

Requires good visual and auditory attention to monitor systems, read technical documents, and communicate effectively with team members and clients.

The job may require fine motor skills for tasks such as assembling and disassembling hardware, connecting cables, or using tools and instruments.

The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Control Room/Office Environment

Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.

This position requires the employee to work 100% in the office. Remote work is not an option for this role, except under special circumstances as may deemed necessary by the company. The successful candidate must be able to commute to and from the office daily and be present during regular business hours to ensure effective collaboration and support for business operations.

JOB DESCRIPTION

Operations Development Support Analyst III

Salary Grade: G06

Minimum Midpoint Maximum

$78,537 - $106,024 - $133,511

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Under general supervision, leads department-wide projects to implement new systems or process improvements. Identifies and evaluates process improvement initiatives to improve business operations. Provides strategic recommendations and decision-making support to business unit leadership. Coordinates the installation of computer operating systems software and tests, maintains, and modifies software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as the Senior Program Analyst for the TNMP Advanced Distribution Management Systems (ADMS) and Outage Management Systems (OMS) Project.

Facilitate the prioritization of repairs and enhancements.

Provide application/product subject matter expertise.

Analyze department requirements for impact on applications and architecture; identify technical solutions and the best implementation approach.

Represent the organization in design sessions with vendors.

Manage tasks/projects to schedule and budget.

Assist with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Develop business and functional specifications documents and maintain a repository of application documentation (e.g., product manuals, department procedures, training manuals).

Conduct/coordinate functional requirement reviews with BTS technical staff and business unit staff.

Proactively identify and prevent customer issues/problems.

Write, debug, test, and execute ad-hoc SQL scripts.

Participate as a team member for software/hardware project implementations.

Support the development of training materials and programs; develop and perform training for software solution rollouts.

Participate in business process definition and re-engineering.

Identify process performance enhancements and implementation plans; ensure functional integration of business process solutions.

Install, maintain, and utilize software, utilities, and tools; evaluate and recommend software, program products, and computer hardware for effectiveness, compatibility, and ease of use.

Participate in a variety of moderately advanced, concurrent, and variable duration technical projects involving software and program products, hardware, and data communications.

Recommend and develop effective tools for productivity enhancement and customer ease of use for corporate computer systems.

Provide customer support for internal and external customers to resolve problems, provide product usage guidance, technical education, or general technical consultation.

Guarantee the integrity of corporate data resources and provide appropriate backup and security for corporate data.

Manage vendor resources when vendor expertise is required.

Assist with forecasting corporate capacity needs and configuration changes.

Identify, document, and adhere to ADMS development standards, system software installation, and maintenance standards.

COMPETENCIES:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team. Demonstrates initiative, diplomacy, and problem-solving skills.

Strong interpersonal skills to work across diverse and cross-functional departments.

Advanced analytical skills, sound judgment, and the ability to make informed decisions on complex problems and issues.

Considerable creativity, independence of thought and action, and the ability to fashion workable solutions that balance both corporate and department interests.

In-depth knowledge of Company procedures, programs, and plans.

Proficiency in project planning and project management methods and procedures as required according to TXNM Policy and immediate supervisor.

Thorough understanding of storage management policies and techniques.

Comprehensive knowledge of administrative policies, TXNM policies and procedures, and operational procedures.

Basic knowledge of database system software, database application software, equipment compatibility issues, communication systems, operating system software and interfaces, assembler language, and PC usage.

Basic knowledge of application analysis principles, system design, and application development tools utilized by CIS development groups.

Ability to identify, document, and communicate system impacts due to proposed and implemented changes to system software, hardware, and database environments.

Ability to identify and evaluate department system needs and select the appropriate software and hardware required.

Capability to develop effective department training materials for specific areas of primary responsibility.

Ability to effectively handle multiple concurrent assignments.

Ability to make sound technical decisions that support the Company¿s goals, mission, Business Plan, and budget allocations.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited four-year college or university with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline. Computer Science or Electrical Engineering Degree is preferred but not mandatory.

Minimum of four years¿ experience in developing information processing solutions or relevant business process experience.

At least three years of experience working within the utility industry, specifically in roles related to outage management, transmission, or distribution operations.

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Show skill and confidence in giving consulting advice to business partners.

Ability to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

Ability to express complex ideas in simple terms

Ability to negotiate and gain consensus on the cross-functional project team simultaneously meeting the needs of all stakeholders

Strong communication skills to explain and discuss interpretations of business and analytical models

Ability to develop relationships and interact well with decision-makers

Ability to write and deliver effective speeches and presentations on complex topics to various groups

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to apply concepts of basic algebra

COMPUTER SKILLS:

Conceptual knowledge of relational databases; working knowledge of various types of systems (Hitachi OMS/ADMS, NetCadOps, FocalPoint, Service Suite Mobile and Fieldworker), business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of TNMP¿s current platform, operating systems, and understanding of relational databases.

Working knowledge of system software, data communication issues, computer hardware, cloud-based systems and customer requirements surrounding primary areas of responsibility.

Proficiency in current Microsoft Windows-based and Office programs, including Word, Excel, PowerPoint, Outlook, Webex, and Teams, ensures effective document creation and editing, data analysis, presentation design, email and calendar management, and collaboration within the workplace.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Knowledge of the technologies and processes used by the business unit supported.

Ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time.

The role may involve standing and walking around the office or data center to inspect equipment, attend meetings, or collaborate with colleagues.

Requires good visual and auditory attention to monitor systems, read technical documents, and communicate effectively with team members and clients.

The job may require fine motor skills for tasks such as assembling and disassembling hardware, connecting cables, or using tools and instruments.

The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Control Room/Office Environment

Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.

This position requires the employee to work 100% in the office. Remote work is not an option for this role, except under special circumstances as may deemed necessary by the company. The successful candidate must be able to commute to and from the office daily and be present during regular business hours to ensure effective collaboration and support for business operations

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.