PPL Corporation Senior Performance Consultant in Allentown, Pennsylvania
Senior Performance Consultant
Engage with stakeholders and subject matter experts to investigate, research, and diagnose work performance issues using standard techniques (i.e. task analysis, process mapping, gap analysis).
Identify and design performance improvement solutions (i.e. process change, procedure need, training need) that are right-sized for the issue and the organization.
Interpret information gathered from stakeholders to design the scope of the solution (i.e. procedure, training) to be used by a developer or writer to create the content.
Develop and execute implementation plans, change management plans, and communication plans, with appropriate measures, to fully execute the performance issue correction. The role needs to anticipate and deal with unexpected obstacles, breakdowns in solutions, or unplanned resistance.
Facilitate meetings, feedback sessions, and organizational conversation about the design solution.
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
The primary responsibility of this role is to diagnose large-scale work inefficiencies in a systematic manner. Then, to design process changes and/or procedures and training to improve performance. This role specializes in enhancing employee’s and company’s performance technology and may be asked to diagnose and solve issues ranging from common errors to large process breakdowns. This role is closely aligned to root cause analysis (event analysis) processes but is more large-scale, globally focused rather than event focused. (This role does not focus in individual behavioral issues.)
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Five-years of experience in Electric Utility field work or a B.S. technical degree with two-years of experience in Electric Utility field work (i.e. field work, engineering, supervision).
Ability to gather and analyze data used to measure results.
Proficient facilitator of process mapping.
Equal Employment Opportunity:
Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
Regular or Temporary:
Proficient user of Microsoft Word, Power Point, Outlook, Excel, and Adobe Acrobat.
Proficient facilitation and questioning skills for working with subject matter experts.
Full-time or Part-time:
As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad. Be sure to follow us on Twitter at www.twitter.com/pplcareers LinkedIn at www.linkedin.com/company/ppl-corporation/careers?trk=topnavcareers.
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