PPL Corporation Key Account Manager in Allentown, Pennsylvania
Key Account Manager
Develop and sustain an effective relationship with assigned accounts in a manner that earns the trust and confidence of Key Accounts relative to how the electricity provided by PPL EU impacts their business. This is a broad responsibility requiring the establishment of effective two-way communications about the physical service provided and the rates, tariffs, and economic issues related to that service.
Provide a single point of contact for assigned Key Accounts to communicate with PPL EU on all electricity and service-related issues. The expectation is that the incumbent will be available to Key Accounts beyond routine business hours to address service concerns.
Guides prospective customers and economic development organizations as they consider specific locations for their facility throughout the PPL EU service territory.
Collaborate with PPL's internal resources to ensure Key Accounts' needs for service and information from PPL are met in an effective, efficient and timely manner.
Provide PPL EU with accurate and timely intelligence regarding Key Accounts' plans related to energy consumption and use, opinions about rate options and tariffs, service needs, and overall opinion about PPL. Key Account load data will be particularly important for PPL EU's planning purposes.
Effectively balance the diverse needs of Key Accounts, as assigned, so that the end result is a consistently high level of communication, service and satisfaction to Key Accounts, and highly reliable and timely intelligence to PPL functions requiring the information.
Maintain up-to-date knowledge about issues, rates, and service requirements and broker timely and effective responses to Key Accounts issues and questions about electric service and related economic issues. This accountability includes an understanding of the Key Accounts business issues that are affected by PPL EU's service requirements, rates and tariffs.
Engage Key Accounts proactively to convey information or suggest improvements that benefit PPL EU and/or the Key Accounts when data, information, and experience makes it possible to do so.
Represent PPL EU at industry trade shows and public speaking engagements.
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive.
This position is expected to be the primary liaison between PPL Electric Utilities (PPL EU) and its largest and most complex customers (including Transmission and Independent Power Producers) for business and operational matters related to the cost of electricity, rate cases, load and energy management programs and key PPL issues. This relationship with Key Accounts is critical to PPL EU in order to obtain timely intelligence about customer plans that could impact electric service and so PPL EU has an effective channel through which to communicate information about changes in regulation, tariff, and rates. This relationship is also critical to PPL EU maintaining a positive reputation with influential industry leaders in the community. The position would be accountable for routinely interacting with Key Accounts in the assigned segment (based on either geographic location, industry type or customer size) and assuring highest levels of customer satisfaction. The incumbent will provide technical and business counsel to customers as they consider various large power service projects including new service, service expansion, relocation of facilities, and on-site power generation (distributed generation).
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Bachelor’s Degree or equivalent experience.
Five years’ experience directly working with external customers in a sales, marketing, or account management function.
Equal Employment Opportunity:
Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
Regular or Temporary:
Bachelor’s Degree in Electrical Engineering.
A minimum of 3 years’ experience in a customer facing environment.
Five years' of experience working in a technical field or 10 years in a business/customer service-related field.
Five years’ experience with electric service, rates, and tariff and/or project management experience providing electric service to large power customers.
Professional Engineer, registered in the Commonwealth of Pennsylvania.
Demonstrated ability to communicate technical information to technical and non-technical personnel.
Financial and economic analysis.
Superior communications skills (includes effective listening) and customer relations skills.
Full-time or Part-time:
As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities - Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities - provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad.
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