PPL Corporation IT Performance Specialist in Allentown, Pennsylvania
IT Performance Specialist
In alignment with business and the IT organization, define key performance indicators (KPIs) to measure progress towards strategic and tactical goals for the IT organization and the business
Coordinate with Information Management team to access data in format necessary for incorporation into tools and reports
Deploy and maintain the tools to measure KPIs such as a performance measurement system and service level agreements (SLAs)
Synthesize performance against KPIs to draw rich, meaningful insights. Work with leadership, strategy, and operational teams to make recommendations that improve IT strategy and tactics
Ensure stakeholders receive accurate performance data through clear reporting mediums in a timely manner
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
The IT Performance Specialist defines, measures, and reports on IT performance KPI's, and draws insights that drive business improvement. They will setup a balanced IT performance scorecard linked to a set of objectives agreed upon with the business and tied to overall business objectives.
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Bachelor's degree and 5 years of related work experience OR 8 years of related work experience Ability to multitask while maintaining a high degree of attention to detail and accuracy Excellent analytical problem-solving capabilities; ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Strong experience with Microsoft Excel (e.g., Macros, pivot tables, advanced charts/graphs, conditional formatting, data tables, basic programming)
Equal Employment Opportunity:
Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
Regular or Temporary:
MBA or Master’s degree in Analytics or related quantitative field
Full-time or Part-time:
As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad. Follow PPL Corporation on social mediaTwitter: @PPLCorporation (https://twitter.com/PPLCorporation)LinkedIn (https://www.linkedin.com/company/ppl-corporation)Follow PPL Electric Utilities on social mediaTwitter: @PPLElectric (https://twitter.com/PPLElectric)Facebook (www.facebook.com/PPLElectric)
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