PPL Corporation IT Change Specialist in Allentown, Pennsylvania
IT Change Specialist
Lead implementation of new and amended systems to ensure quality services are continually maintained and improved
Oversee change requests and the implementation of technical and administrative changes
Assess the impact of and prioritizes changes to the operations environment on the contingency arrangements
Communicate status and schedule changes to all stakeholders and prepare teams for change implementation
Create a consolidated view of the scope and content of all projects, maintenance and enhancements that are planned / in progress within Service Development
Lead identification and realization of potential efficiency gains from combining related work into Releases
Plan and oversee the successful roll-out of service changes to the production environment
Lead effort to provide current information and status for Configuration Items
Produce periodic reports detailing the changes made to the Configuration Items
Update CMDB as necessary
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
The IT Change Specialist supports one or more of the service transition functions (release, configuration, or change management) that manage the implementation of technology changes impacting operations.
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Bachelor's degree and 5 years of related work experience OR 8 years of related work experience.
Business awareness of the impact of changes.
Understanding of change management tools.
Good awareness of commercial commitments and liabilities.
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint).
Strong interpersonal skills; customer - centric attitude.
Proven team player and team builder.
Strong organizational and analytical skills.
Equal Employment Opportunity:
Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
Regular or Temporary:
- Master's Degree
Full-time or Part-time:
As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad. Follow PPL Corporation on social mediaTwitter: @PPLCorporation (https://twitter.com/PPLCorporation)LinkedIn (https://www.linkedin.com/company/ppl-corporation)Follow PPL Electric Utilities on social mediaTwitter: @PPLElectric (https://twitter.com/PPLElectric)Facebook (www.facebook.com/PPLElectric)
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