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PPL Corporation H&W Absence Mgmt Analyst in Allentown, Pennsylvania

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.



This position is responsible for providing support to the Absence Management Department regarding Short Term Disability (STD), Long Term Disability (LTD), FMLA, Parental Leave, and work injury cases. This includes coordination of many data points in multiples systems to process employees leave in accordance with the policy and procedures of the company for union and non-union employees.


Core Capabilities

  • Manage incoming and outgoing communications for the team.

  • Serve as employee and business resource related to Family Leave, Short-Term Disability, workers compensation, and occupation health.

  • Provides expert level of information and guidance to employees and leaders on Sick Pay, Temporary Disability Insurance (TDI), parental leave, LTD, Paid Family leave, Sick Family, and Military leave

  • Works proficiently in AM database (Cority).

  • Provides a high level of customer service with accurate, timely and helpful information in accordance with the policy and procedures of the company.

  • Handle the day-to-day Leave of Absence (LOA) mailbox by supporting the Absent Management (AM) team on the specific needs including Sick Leave End Date (SLED) calculation, length of employment, time coding, and wage information.

  • Manage digital documents for uploading and filing.

  • Provide timely reports and feedback as it relates to the status of employee leave to the employee, manger, vendor and/or AM team.

  • Audit pay process in accordance with company policies as it relates to employees with LOA/Worker’s Compensation (WC) cases.

  • Participate in and support the team with specific projects as it relates to leave administration and compliance.

  • Work daily in Microsoft email, teams, excel, Adobe and various vendor applications.

  • Assigns tasks within the system including reminders for forms needed and return to work communications.

  • Knowledgeable regarding the ADA interactive process, reasonable accommodations and able to effectively discern next steps for escalation on all types of leave or accommodation requests.

  • Supports Worker’s Compensation claims including offset letters.

  • Supports the day-to-day relationship with Third Party Administrator including interpretation and application of established contractual agreements and state laws. 


Basic Qualifications

  • Bachelor’s degree and minimum of 3 years of relevant experience; or an equivalent combination of education and experience on a year for year basis.

  • Experience managing absence management programs and processes.

  • Demonstrated knowledge of leave processing and applicable state family leave regulations and laws

  • General understanding of Worker’s Compensation regulations 

  • Ability to maintain high level of confidentiality, flexibility and effectively prioritize and multi-task a variety of responsibilities.

  • Innovative, adaptable team player able to adjust focus and attend quickly to changes in team and employee priorities.

  • Detail oriented with strong research/analytical skills and interest in continued growth and learning.

  • The ability to develop rapport well and work with a variety of personalities at all levels.

  • Reliable and works well independently to efficiently and effectively complete all assigned responsibilities.

  • Learns quickly and displays a sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships.

  • PC proficiency with working knowledge of Microsoft Office (word, excel, Outlook, Adobe, etc)

  • Ability to learn and navigate various vendor platforms.

Preferred Qualifications

  • Experience working in absence management (short term disability). Previous work with Sedgwick is a plus.

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Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Job Locations US-KY-Louisville | US-RI-Providence | US-PA-Allentown

ID 2023-9542

Category Human Resources

Position Type Regular

# of Openings 1

Full Time/Part Time Full-Time

Experience Level Professional

Company PPL Services Corporation