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PPL Corporation Associate/Intermediate/Senior Process & Tools Specialist in Allentown, Pennsylvania


Internal Title:

Associate/Intermediate/Senior Process & Tools Specialist

Primary Responsibilities:

  1. Collaborates with Architecture, Technology, Information, and Security teams to define light-weight governance framework including governance bodies, charters, and accountabilities for the new organization and implements controls

  2. Defines process flows for IT groups & identifies the decision makers, information needs and escalation points in a given process

  3. Applies all principles, standards, policies and governance frameworks put in place for the new IT organization

  4. Continually surveys the organization for areas to improve processes and tools

  5. Coordinates with Transformation group to build process into new products

  6. Uses process requirements to identify key IT tools needed for the Organization

  7. Develops & maintains tools to be used by IT organization and ensures they adhere to standards & guidelines

Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Requisition ID:


Position Summary:

The IT Process & Tools Specialist identifies, creates, and maintains the enterprise IT process models. They define process flows & identify the decision makers, information needs, and escalation points in a given process. Manages & maintains tools to be used by IT organization, and ensures they adhere to standards & guidelines.

The Associate level uses established procedures under immediate guidance and instruction from supervisor or more Senior level Process & Tools Specialists.

The Intermediate level uses established procedures under moderate guidance and direction from supervisor or more senior level Process and Tools Specialists.

The Senior level performs assigned tasks under minimal guidance from supervisor.

Candidate Qualifications:

Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.

Experience Level:


Recruiting Location:


Basic Qualifications:

  1. Bachelor's degree OR 4 years of related work experience (Associate Level Requirement).

  2. Bachelor's degree and 2 years of related work experience OR 6 years of related work experience (Intermediate Level Requirement).

  3. Bachelor's degree and 5 years of related work experience OR 8 years of related work experience (Senior Level Requirement).

  4. Strong knowledge of service development, delivery, operations and relationship management.

Equal Employment Opportunity:

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Regular or Temporary:


Preferred Qualifications:

Project management experience.

Full-time or Part-time:


Corporate Summary:

As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities - Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities - provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad.

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