PPL Corporation Associate/Intermediate/Senior IT Systems Administrator (On-Premise) in Allentown, Pennsylvania

4751BR

Title:

Associate/Intermediate/Senior IT Systems Administrator (On-Premise)

Primary Responsibilities:

The Associate level performs routine assignments using established procedures in the below areas.

The Intermediate level performs a variety of assignments and solves problems using established procedures in the below areas.

The Senior level performs a variety of complex assignments (may lead some projects) and analyzes and solves complex problems in the below areas.

System Monitoring and Reporting:

  • Monitor overall performance of PPL EU network and on-premise operations systems

  • Generate hardware usage and inventory reports

  • Track incidents related to on-premise hardware and network

  • Assist in developing, implementing and maintaining policies, procedures and training plans as they pertain to infrastructure (e.g., network, server, firewall, work station, storage, and database) operations

Incident Investigation and Corrective Response:

  • Operate within prescribed guidelines to troubleshoot, diagnose problems, and restore IT systems and services as quickly as possible while limiting business impact

  • Provide customer support for issues that require hands-on service related to infrastructure (e.g., network, server, firewall, work station, storage, and database) operations

  • Triage event alerts

  • Support infrastructure, network, and other on-premise operations and services management lifecycle, ensuring client satisfaction and management of risk to services

  • Conduct root-cause analysis to eliminate reoccurring issues

Maintenance:

  • Complete necessary break fix, design, and engineering technology changes for infrastructure and network as part of regular maintenance

Other:

  • Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

  • May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Requisition ID:

4751BR

Position Summary:

The IT Systems Administrator (On-Premise) monitors, operates, and maintains the networks, critical on-premise systems (including NERC CIP), and related assets to ensure efficient IT operations. In addition, strong analytical and problem-solving skills are critical to troubleshooting system issues and analysis of system performance. The IT Systems Administrator is responsible for delivering high quality cost-effective solutions to all levels of users, and is also responsible for supporting the business goals and objectives for the IT Department, and the organization as a whole.

The Associate level uses established procedures under immediate guidance and instruction from supervisor or more senior level IT System Administrators.

The Intermediate level uses established procedures under moderate guidance and direction from supervisor or more senior level IT Systems Administrators.

The Senior level performs assigned tasks under minimal guidance from supervisor.

Candidate Qualifications:

Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.

Experience Level:

Professional

Recruiting Location:

PA-Allentown

Basic Qualifications:

  1. Bachelor's degree OR 4 years of related work experience (Associate level requirement)

  2. Bachelor's degree and 2 years of related work experience OR 6 years of related work experience (Intermediate level requirement)

  3. Bachelor's degree and 5 years of related work experience OR 8 years of related work experience (Senior level requirement)

  4. Ability to provide step-by-step technical help, both written and verbal

  5. Experience working within customer care function and delivering superior customer experience

  6. Experience working with Service Management technologies (e.g., Cherwell or Service-Now)

  7. Ability to diagnose and troubleshoot technical issues

  8. Proven ability to prioritize and execute tasks

  9. Highly self-motivated and directed with attention to detail

  10. Proven ability to collaborate and build strong relationships with customers

  11. Easily adapts to changing circumstances

  12. Understands business goals and strategic priorities

  13. Promotes respect and can work effectively with diverse groups and environments

Equal Employment Opportunity:

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Regular or Temporary:

Regular

Preferred Qualifications:

  1. Possesses knowledge and understanding of specific testing tools (e.g., Windows automation tool)

  2. Ability to establish and maintain the appropriate programs to recover the systems in the event of a disaster or security threat

  3. Presents a creative approach to problems

  4. Experience supporting fast-changing business organizations

Full-time or Part-time:

Full-Time

Corporate Summary:

As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad. Follow PPL Corporation on social mediaTwitter: @PPLCorporation (https://twitter.com/PPLCorporation)LinkedIn (https://www.linkedin.com/company/ppl-corporation)Follow PPL Electric Utilities on social mediaTwitter: @PPLElectric (https://twitter.com/PPLElectric)Facebook (www.facebook.com/PPLElectric)