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Cleco IT Systems Analyst II (Mobility) in Alexandria, Louisiana

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

Role Summary

The IT Systems Analyst II (Mobility) is an experienced professional who participates in detailed analysis, program design and development, documentation, testing, implementation and maintenance of Cleco’s mobility environment. Plans and develops recommended designs and enhancements to existing mobility systems to increase the benefit and better meet the needs of the business. Coordinates closely with the communications and equipment vendors supplying the company’s mobility needs and other areas of the Digital Technology department to provide a stable and dependable mobility environment.

Key Responsibilities

  • Supports manager in meeting business needs with the mobility environment

  • Assist clients with questions and provide support related to the mobility technology

  • Coordinate with mobility hardware/software vendors and other IT sections to analyze and resolve mobility issues and incidents

  • Work very closely with the Network and Telecommunication teams.

  • Provide technical support to others concerning the mobility environment’s functionality and design

  • Maintain the mobility environment according to approved client requirements and IT standards and procedures

  • Evaluate reported mobility laptop and tablet hardware issues and coordinate vendor repairs when needed

  • Serve as administrator for the web portals required to support the mobility environment

  • Coordinate with the local 911 Emergency Center in emergency situations to ensure priority access to the cell network (FirstNet)

  • Develop and maintain documentation related to the processes and procedures supporting the mobility environment and its day to day operation

  • Research technical mobility solutions to business problems

  • Research new technologies and determine their applicability to the company’s mobility environment

  • Build and maintain knowledge of industry and technology trends in support of the company’s mobility environment


  • Bachelor’s degree in IT or related field

  • 3-5+ years of related experience

  • Strong business acumen pertaining to the mobility solutions in the utility industry

  • Strong knowledge of leading practices for mobility systems

  • Strong planning and project management skills

  • Ability to multitask and manage multiple priorities

  • Willingness and ability to research and dig deeper to learn new technologies on the job

  • Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

  • Knowledge of current Windows operating systems

  • Knowledge of IP networking and other network principles

  • Basic hardware troubleshooting skills

  • Preferred: Experience working with LTE data networks

  • Preferred: Hardware diagnosis and troubleshooting experience

  • Plus: Knowledge of RF technology

Key Competencies


  • Business insight

  • Communicates effectively

  • Drives Results

  • Ensures Accountability


  • Project and Change Mgmt

  • Business Partnering

  • Mobile Hardware Management

  • IT Implementation and integration

  • Network/IT security

Cleco is a privately owned regional energy holding company with two primary businesses. Cleco Power, our regulated electric utility business, owns ten generating assets with a total nameplate capacity of 3,357 megawatts and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun, our unregulated electric utility business, owns eight generating assets with a total nameplate capacity of 3,555 megawatts and contracts that serve nine Louisiana cooperatives, five wholesale municipal customers and one electric utility.

In business since 1935, Cleco has deep roots. For more than 85 years, Cleco has kept pace with the ever-changing energy industry to serve its customers. Our corporate office is in Pineville, La. We have offices and 1,500 employees across the state near major cities like New Orleans, Baton Rouge and Shreveport. If you like great music, food and nature, with a dash of eccentricity, then Louisiana is a good place to call home.