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FirstEnergy Corp. Manager, Design in Akron, Ohio

Manager, Design


Akron, OH, US, 44320

Job Function: Information Technology

Employee Type: Reg Full Time (FT)

Requisition ID: 41524


FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need.

We have recently embarked on a Digital transformation journey where we are reimagining the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.

  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.

  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.

What you’ll do:

As a Head of Design at FirstEnergy, you create, own, and evangelize the vision and purpose of Design throughout the organization, more specifically:

Establish the Digital Capability at FirstEnergy

  • You will advocate for user-centered design-thinking methodology throughout FirstEnergy

  • You will develop metrics to effectively showcase success of UX improvements

Engage in Digital Activities and Drive Use Case Execution

  • You will drive end-to-end digital product & service design process across business units (e.g. Customer, Transmission & Distribution, etc.) leveraging expertise in strategy, research, UX design and visual design

  • You will ensure solution in development aligns to company and product brand standards, and push to extend, especially on the digital side where appropriate

  • You will take a cross-channel, service-oriented view and ensure consistency in solutions

Build, Upskill, and Guide the design team

  • You will mentor colleagues with various tenures on the design process and its value

  • You will build traction and toolkit for design methods to spread within Digital Factory, Innovation Center & FirstEnergy

What You Will Need to be Qualified:


  • You have a degree specialization in Human Computer Interaction (HCI), interaction design, or related field with 7 years related experience required. In lieu of a degree, you have 9 years of related experience.

  • Related experience includes, but is not limited to: UX/UI Design, Design Research, Agile and Scrum methodologies, leadership.

  • You understand utilities business or has worked in diverse industries and has proven track record to pick up new industries context quickly

  • You have experience building, coaching, and developing high-performing design teams through evangelizing design methodology in a corporate environment

  • You have developed a distinct point-of-view around design methodology and user-centric thinking


  • You have deep expertise in strategy, research, service, experience, and visual design skills

  • You are a strong storyteller who can synthesize abstract ideas into concrete implications for design

  • You are collaborative, curious, empathetic, open-minded, innovative

Physical demands

  • You are able and willing to travel within Company service territory, as needed


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

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