FirstEnergy Corp. IT Intern - Reliability Standards Analyst Summer 2019 in Akron, Ohio

IT Intern - Reliability Standards Analyst Summer 2019


Akron, OH, US, 44320

Job Function: Information Technology

Employee Type: Student Full Time

Requisition ID: 16545

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

About the Opportunity

The IT Standards internship is on the Reliability Standards Team. The IT Standards Analyst’s job is maintaining, assessing and improving the compliance posture for FirstEnergy Systems with emphasis on North American Electric Reliability Council (NERC) Critical Infrastructure Protection (CIP) Standards and SOX.

Overview of the IT Standards Analyst Intern:

This position is accountable for providing general administrative and analytical support for NERC CIP compliance program implementation efforts. The IT Standards Analyst Intern wants to be in the technology side of a business but wants to focus on utilizing their analyst skills. Due to the critical nature of compliance, it is important that the Standards Analyst loves structure, is organized and detail oriented.

As an intern, you will:

  • Learn the business processes that you and your team are supporting.

  • Learn the technology that supports the business processes.

  • Create and maintain device inventories and attributes in the IT Service Manager application

  • Assist in gathering evidence needed for audits. This often requires querying a database to extract data then parsing and doing analysis of the data in Excel

  • Create and update periodic score cards

  • Assist in the creation and development of procedures and other documents

As a FirstEnergy Intern you will also be expected to:

  • Fully participate in the FirstEnergy Co-Op/Intern program mandatory events

  • Utilize knowledge, skills and abilities to work on challenging assignments and contribute to FirstEnergy’s success

  • Gain understanding of the electric utility business and seize the opportunity to explore potential career paths at FirstEnergy

  • Engage in candidate self-assessments and use supervisory feedback to improve your performance

  • Develop career contacts and receive guidance from coaches and peers

  • Network with other students

  • Present to department members and leadership at the end of each session/rotation to highlight projects and contributions.

In this position, you will not be writing code. This position is for the analytical thinker who loves learning business processes and new technology.


  • Currently enrolled in a Bachelor’s degree program at an accredited university/college with a major in Management Information Systems, Information Systems Management, Business degree with a minor in a technology program, or an equivalent degree.

  • Maintain a minimum cumulative GPA of 3.0.

  • Must have the ability to work without sponsorship (now or in the future)

  • Proficient with Microsoft Office

  • Strong background and experience with personal computer hardware, operating systems and application software (office productivity tools) and databases

  • Strong analytical skills to resolve problems and think creatively.

  • Ability to commit to a minimum of two intern sessions: Spring, Summer or Fall

  • Must be willing to relocate to / reside near the job location for the duration of the assignment (some candidates may be eligible for a living stipend)

  • Positive communication skills (verbal and written) as well as organizational skills to prioritize and plan work, multi-task and meet project deadlines

  • Basic understanding of the software development life cycle from requirements gathering to implementation.

  • Strong interpersonal skills, with the ability to make formal presentations to various audiences.

  • Strong communication skills and able to work with minimal supervision.

  • Willingness to undertake assignments involving unfamiliar subjects.

  • Highly motivated to work independently and productively, with an aptitude to learn quickly.

  • Organizational skills to prioritize and plan work, multi-task and meet schedules.

  • Ability to work in a virtual environment with remote colleagues utilizing virtual technologies.

  • Sound understanding of Microsoft Office line of products, especially Word, Excel and PowerPoint.

  • Able to work in a team environment with a constant focus on safety.

Possible Work Locations:

  1. West Akron Campus (Akron, OH)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: Intern, Information Systems, Database, Summer Internship, Entry Level, Technology