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FirstEnergy Corp. IT Business Analyst - Supply Chain in Akron, Ohio

IT Business Analyst - Supply Chain


Akron, OH, US, 44320

Job Function: Information Technology

Employee Type: Reg Full Time (FT)

Requisition ID: 35889


FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois or New York at this time.

Drive and participate in the production support and enhancement lifecycle of FirstEnergy’s IT Supply Chain systems. Primary focus is application configuration, testing, administration and support of these systems and the various interfaces to other systems.

Responsibilities Include:

  • Production support: Supporting the FirstEnergy Supply Chain personnel to ensure they are successful in processing Supply Chain transactions to manage FE’s procurement and material/warehouse management functions.

  • Purchase Orders, warehouse inventory, requisition to cash process, expense approvals, SAP security requests for Supply Chain business unit, and warehouse handheld process.

  • Investigating and resolving problems reported via Help Desk or directly with Supply Chain customers, including some off-hours support;

  • Providing analytical and operational support to the business clients.

  • Taking enhancement requests through their entire lifecycle.

  • Working directly with business units to collect requirements, develop quality functional specifications and/or business process maps, perform analysis, and recommend best technical approach (with estimates);

  • Configuring solutions;

  • Creating and executing comprehensive unit and integration test plans;

  • Developing detailed implementation plans and providing clear documentation for completed products;

  • Understanding system interface design and data flows to support complex inbound and outbound interfaces;

  • Researching and resolving application security provisioning issues.

  • Adhering to all IT SOX controls/procedures for data and application changes.

  • When necessary, handling project management responsibilities – e.g. project charter creation, developing and executing work plans, aligning with applicable release schedules, monitoring progress, tracking of project labor and budget spend, and communicating with stakeholders.

An employee hired at the Analyst III or IV level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner. Further, the Analyst III or IV level employee will be assigned additional responsibilities related to those listed above.

Qualifications at the Level II include:

  • Bachelor's or Associate degree in Finance or Accounting, Business Administration, Computer Science, Computer/Management Information Systems with 2 years related experience required. In lieu of a degree, 4 years related experience required.

  • Related experience includes but is not limited to:

  • Experience using supply chain software

  • Experience with database query tools such as Qlikview, TOAD or MS Access

  • Supply Chain business process knowledge

  • Demonstrate financial and basic technological aptitude through work experience, education, or other means;

  • Fully proficient in Microsoft Office 365 suite;

  • Superior written and verbal communication skills;

  • Willingness to undertake assignments involving unfamiliar subjects;

  • Proven ability to troubleshoot and solve non-routine problems with little or no guidance;

  • Aptitude to learn quickly;

  • Excellent analytical skills and ability to think creatively;

  • Understanding and willingness to embrace IT application development standards and processes;

  • Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines;

  • Willingness to work flexible hours as applicable and be available for call-in and after-hours support if needed;

  • Highly motivated with ability to work independently with a high level of productivity;

  • Proven team player; encourages and supports team members in a virtual work setting.

Qualifications at the Level III include all the above, plus:

  • Bachelor's or Associate degree in Finance or Accounting, Business Administration, Computer Science, Computer/Management Information Systems with 4 years related experience required. In lieu of a degree, 6 years related experience required.

  • Working knowledge of relevant work experience

Qualifications at the Level IV include all the above, plus:

  • Bachelor's or Associate degree in Finance or Accounting, Business Administration, Computer Science, Computer/Management Information Systems with 7 years related experience required. In lieu of a degree, 9 years related experience required.

  • In-depth knowledge of relevant work experience


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Supply Chain, Supply, ERP, Information Systems, Finance, Operations, Technology