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FirstEnergy Corp. Admin Technician, Human Resources - Akron, OH OR Greensburg or Reading, PA in Akron, Ohio

Admin Technician, Human Resources - Akron, OH OR Greensburg or Reading, PA


Akron, OH, US, 44308

Job Function: Administrative/Clerical

Employee Type: Reg Full Time (FT)

Requisition ID: 35227

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

This position provides administrative support within the Total Rewards – Benefits & Retirement Programs team and will be responsible for day to day activities related to 401(k), pension and benefit plan administration.

The position reports to the Manager, Benefits and may be located at the Corporate Office in Akron, OH, Reading or Greensburg, PA.

Responsibilities include:

  • Performing a variety of complex technical administrative assignments requiring initiative, judgment and well-developed knowledge and skills

  • Creating, organizing and maintaining various employee and retiree-related records

  • Performing SAP administrative activities, including inputting of information

  • Validating pension-related data, ensuring accuracy

  • Compiling and researching data

  • Responding to inquiries related to retirement and benefit programs

  • Producing a variety of correspondence and reports

  • Taking initiative to solve problems and bring issues to closure

  • Scheduling meetings, travel arrangements, itineraries and associated details

  • Updating SharePoint for the department as needed

  • Demonstrating sound internal and external customer service

  • Anticipating and meeting internal and external customer needs

  • Using effective communication skills with good judgment


  • High school diploma or GED required. Bachelor’s degree a plus.

  • Minimum 7 years work experience required with prior administrative work experience in administration of retirement programs or Human Resources a plus

  • Must pass company Support and Administrative Selection System (SASS) testing

  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint). SAP experience preferred.

  • Advanced verbal and written communication skills

  • Strong analytical skills

  • Demonstrated ability to solve problems

  • Experience handling confidential information

  • Proven commitment to providing quality customer service and ability to be proactive with customer needs

  • Ability to work independently with little to no supervision

  • Ability to follow established practices, procedures, and instructions and produce technical administrative work products in a thorough, timely and accurate manner

  • Strong ability to multi task with the ability to adapt to shifting priorities

  • Demonstrated excellent interpersonal and teamwork skills with ability to independently prioritize workloads, meet deadlines and work in pressure situations

  • Understanding of HR policies and organizational structure a plus


EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: Technician, Developer, ERP, Clerical, HR, Technology, Administrative, Human Resources