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Consumers Energy TECHNICIAN III in ADRIAN, Michigan

COMPANY

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar, while also reducing greenhouse gas emissions on our natural gas system.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

LOCATION

The Technician III will be based at our Flint, MI location. This position may be eligible for hybrid remote/office work.

DEPARTMENT SUMMARY

Located within the Gas Engineering and Supply group, Customer Energy Management is responsible for the planning and the execution of new and existing customer requested services. We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their electric and gas projects. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long-term working relationships with our customers by demonstrating professionalism, competency, confidence, and trust with every service we provide. The goal of this team is to provide service designs that meet the needs of the customer, follow all regulatory requirements, and can be constructed safely.

JOB DESCRIPTION

The Technician is responsible for the execution of providing gas and electric service design’s for residential and commercial/industrial customers. This individual will be expected to have working knowledge of the Gas and/ or Electric Distribution Systems. The Technician will have to effectively prioritize and organize service only design’s in response to the needs of the customer. This will primarily revolve around reviewing customer scopes and owning the service design’s through the design phase meeting the design due dates.

RESPONSIBILITIES

  • Serving as Consumers Energy design partner to our internal customers, which includes responsibility for the overall service design of work between the customer and any other internal stakeholders.

  • Estimating customer and system loads, updating internal stakeholders on the status of projects, generating tasks for other departments, providing data for cost estimates, identifying any requirements.

  • Project Scoping, evaluating, and analyzing distribution design requirements and impact on distribution system to direct the preparation of the work order

  • The Technician is responsible for the design of gas and electric design, based on the geographic location, workload, and available design resources.

  • Working outside of normal working hours to assist with emergency operations and storm restoration. Such roles could involve working as a back-up dispatcher, field guide, damage assessor, or wire guard. This will require occasional travel outside of assigned headquarters.

  • The ideal applicant should exhibit the ability to analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business. It is also critical to:

  • Possess excellent communication and customer service skills

  • Successfully multi-task and/or switch task quickly while remaining organized

  • Anticipate and understand the impact of actions/procedures on multiple systems

  • Demonstrate leadership skills, strong teamwork, and the ability to work independently on assigned complex projects.

  • Use computer assisted drafting (PowerDraft) or other appropriate systems/software/programs such as EAM, and SAP to accommodate customer's request and align with internal quality control processes.

REQUIRED QUALIFICATIONS

This position will be filled as a Technician III based on the following qualifications:

  • Associates Degree in a scientific or technical field, or 48 scientific or technical credit hours as measured on a semester basis, and a minimum of three (3) years of applicable technical experience

  • OR no Associates Degree or credit hours, and (7) years of applicable technical experience.

Please note: The 48 scientific or technical credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools, military programs, etc.) For further consideration, please remember to upload your College Transcript(s) [official OR unofficial] and supporting documentation into the "Supporting Documents" section of your Application. Military applicants can request a Joint Services Transcript ( https://jst.doded.mil ) which provides descriptions of military schooling and work history in civilian language; it also provides credit recommendations with semester hours and level of the credit by the American Council on Education.

PREFERED QUALIFICATIONS

  • Customer service experience

  • Proficient with Microsoft office applications and MicroStation

  • 2-year CAD degree

ESSENTIAL FUNCTIONS

  • Review blueprints, drawings, property descriptions and plans to verify requests are within the capability of the system, (i.e. within voltage availability).

  • Complete site analysis as needed to take measurements required for design layout. Apply engineering standards to design project within CE tariffs and following company policy and procedure guidelines.

  • Utilize company tools (SAP, EAM, Micro station, Office, etc.) to coordinate design preparation and procurement of all equipment and materials required for completion of project.

  • Educate and inform internal stakeholders on system parameters & maintain a strong working relationship.

  • May provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage, scheduling or routing crews, assisting in Mutual Assistance in-state and out-of-state efforts, and doing other associated tasks.

  • May provide support in gas and other emergencies (including gas overpressures) as assigned.

  • A Technician will routinely balance a project load with varying degrees of complexity. The position is required to provide on-call support for work management centers in a field or office role. Performs other related duties as required.

HOURS & TRAVEL

This position normally requires the individual to work 40 hours per week. Overtime assignments are often required especially during times of increased workload or emergencies (storm). In emergency situations employees must be able to work shifts of up to 16 hours. Typically, regional travel/driving required year-round to job sites, project meetings, or for emergency support and could be significant dependent upon location. Some statewide and/or out of state travel may be required to support operations. Individuals must be willing to work additional hours for rotated on-call storm activities and out-of-regular-schedule work assignments to meet deadlines or assist with gas or electric emergencies, including gas overpressures events.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.   The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. The recommended maximum weight for employees to lift without the aid of other employees of lifting device is 35lbs.  Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.  The noise level on the construction site is often loud.  Individual must have the ability to work up to 16 continuous hours during emergent work.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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