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Consumers Energy Senior Business Support Specialist in ADRIAN, Michigan

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

This position has opportunities to work in a virtual/onsite hybrid work environment . Consumers Energy has facilities all around the state of Michigan (Lower Peninsula only). Candidate must be located within 30 miles of a Consumers Energy Service Center OR willing to relocate.

Department Summary

The Sales & Operations Planning (S&OP) function is led by the Enterprise Resource Planning department, which is responsible for the ongoing creation, implementation, and maturation of a world class Enterprise Resource Planning (ERP) system that provides the forum for strategic and proactive data-based decision making. The ERP process brings transparency to forecasted resource demands, availability, and gaps. It is used to support operational, financial, and strategic decision making.

Job Description/Responsibilities

The Sales & Operations Planning (S&OP) Business Consultant is responsible for driving deployment and process adoption across organizations and leadership levels, integrating data analytics and modeling within the ERP process, and supporting improvements to the current ERP process. The Business Consultant will coach and guide leaders/participants so that they and their respective organizations become more adept at aligning demand with resources, understanding gaps, and making decisions using data-based scenarios. This position reports to the Manager of Enterprise Resource Planning.

Responsibilities Include:

  • Provide leaders and executive leaders insights to support decision making and alignments with strategic, financial, and operational plans.

  • Form and lead cross-functional teams from across business processes and leadership levels to reconcile and resolve projected resource requirements and gaps.

  • Coach business partners in the fundamentals of demand and supply planning, with particular focus on the visibility to resource planning.

  • Support the expansion and optimization of the ERP process across organizations through collaboration and alignment with business partners.

  • Drive organizational adoption of the ERP process to improve visibility and utilization of resources (labor hours, materials, fleet, etc.).

  • Continuously improve the ERP process and data quality through simplification of data integration, development of work standards, and process efficiencies.

  • Provide meaningful insights into the data to guide the business in aligning demand with resources to understand the gaps.

  • Create and automate various operational reports to be used for business planning, resource optimization, and management reviews.

  • Collect, organize, analyze, and comprehend large and complex data sets to build actionable strategies.

  • Provide insight into best practices through reporting tools and ERP platforms.

  • Create and maintain reporting standards and tools to help business partners make cross-functional decisions.

  • Support planners, analysts, and leaders to improve ERP data.


  • 8 + more years of applicable exempt work experience

  • Bachelor’s degree in the applicable field of study; less than bachelor’s degree may be acceptable if accompanied by extensive Company or industry experience in positions that demonstrate required abilities and performance.

  • Excellent verbal and written communication skills across all levels of an organization.

  • Exemplary interpersonal skills and influencing skills.

  • Enterprise thinker who has the ability to work on behalf of the whole organization to conceptualize and present complex business demands and requirements.

  • Strong organizational skills and great proficiency with processes.

  • Quick and adaptive learner that is independently motivated and driven.

  • Strong coach that is capable of transforming business partners thinking and inspires collaboration.

Preferred skills:

  • 2+ years of experience with formal Resource Modeling, Demand and Supply Planning, or Enterprise Resource Planning (ERP).

  • 2+ years of experience with Financial Planning or related roles working with operations teams.

  • Advanced, hands on application of ERP data aggregation and reporting.

Hours and Travel

This position requires the individual work a minimum of 40 hours per week. Flexible work hours can be discussed and accommodated on an individual basis.

The role will require occasional in-state travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.