Southern California Edison Customer Specialist 1 Yucca Valley (CUS1) in Yucca Valley, California

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About T&D:

Southern California Edison’s (SCE's) Transmission and Distribution Organizational Unit (T & D) is responsible for planning, engineering, constructing, operating, and maintaining transmission and distribution facilities throughout the 50,000-square-mile territory. T&D is the steward of roughly $19 billion in assets that safely and reliably deliver electricity to 14 million residents via SCE’s 5 million customer accounts.

Position overview:

This is a Part time position. The successful candidate will be responsible for evaluating and resolving customer inquiries, issues, and requests pertaining to applications, rates, programs, billing and services.

Typical Responsibilities:

  • Receiving phone calls from customers and updating customer information.

  • Resolving customer issues through the research and analysis of data, reconciliation of inquiries or transactions, and utilization of computer programs/systems.

  • Negotiating credit arrangements; providing excellent customer service during disaster outage situations; handling sensitive customer information and issues.

  • Participating in special projects and coordinating activities which support Power Delivery Services.

  • Attending all shifts as assigned, including working overtime as needed with little to no notice.

  • Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices.

  • Performing other responsibilities and duties as assigned.

Minimum qualifications

  • One year customer service experience.

  • A combination of formal education, training, and experience to gain knowledge, skills, and abilities equivalent to those typically possessed by a high school graduate.

  • Demonstrated experience accurately researching, analyzing and reconciling routine customer information, solving problems, and making sound decisions, following company policy.

  • Demonstrated experience managing multiple assignments, working well under pressure and adjusting to shifting priorities and deadlines.

  • Must have basic math skills and be able to operate a 10-key machine.

  • Demonstrated experience resolving conflict and negotiating win-win solutions.

  • Demonstrated experience working independently and interfacing effectively and collaborating with internal and external clients, peers, management, and other work units.

  • Demonstrated experience handling confidential and sensitive customer information.

  • Must possess basic computer skills, including experience using common software programs such as Microsoft Word and Excel.

  • Must demonstrate excellent business mastery, including the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, manage information, and provide exceptional service to internal and external customers.

  • Must demonstrate excellent management mastery, including effective resource and project planning, decision making, results delivery, team building, and staying current with relevant technology and innovation.

  • Must demonstrate strong personal mastery, including ethics, influence and negotiation, leadership, interpersonal skills, communication, the ability to effectively manage stress and engage in continuous learning.

Comments

  • This is a part time position

  • Testing will be required as part of the selection process for this position.

  • EEI BCAB – Basic Competency Assessment Battery (Test 5206)

  • Microsoft 2010 Word Performance (Test 4117)

  • Microsoft 2010 Excel Performance (Test 4118)

  • You will be contacted by Corporate Test Administration upon passing the resume screening process.

  • We encourage you to immediately begin preparing for any tests required in this job posting.

  • Link to Study Guides at http://www.edison.com/careers/study_guides.asp

  • Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

  • Policy Statement for Protected Veterans and Individuals with Disabilities at http://www.edison.com/content/dam/eix/documents/careers/2014-EO-policy-statement.pdf

Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly 14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.

Edison International is an Equal Employment Opportunity employer (EEO).

If you require special assistance or accommodation while seeking employment with Edison International, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY).

Southern California Edison is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Title: Customer Specialist 1 Yucca Valley (CUS1)

Location: US-CA-Yucca Valley

Requisition ID: 71019345