Exelon Corporation Manager Credit and Collections in Washington, District Of Columbia
This role will involve the planning, directing, supervising and monitoring the systems, processes, and activities of the Credit & Collection department to increase cash flow, protect revenue, maximize employee productivity and profitability to the Company.
PRIMARY DUTIES AND ACCOUNTABILITIES:
-Direct, plan, supervise, and monitor the daily workflow of the department. Establish standards, direct programs in cost control, safety and attendance.
-Counsel, collaborate with, communicate with, develop, direct, evaluate and instruct supervisors or other management personnel in the department.
-Manage day-to-day operations with a focus on internal and external process improvements. Direct implementation and follow-up of the improvements.
-Compile, interpret, and furnish data in conjunction with personnel, audit, and performance accountability reports.
-Oversee portfolio of vendors necessary to execute credit & collection processes including field forces necessary for termination, final and UA bill collectors and proactive notification. This activity includes working with Supply to source, negotiate and monitor contract performance.
-Accountable for adherence to budget and optimization of cost per customer through evaluation and determination of proper staffing levels within the department.
-Establish, promote and maintain a safe work environment for all employees within the department.
Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.
Bachelor's degree in Finance, Accounting, Economics or other business related discipline is required
8-12 years professional experience with a minimum 3 years experience in a management or a leadership role requiring budgetary and personnel management
Proven track record in vendor management
Proven track record in process improvement and project management
Demonstrates advanced proficiency in leadership competencies and leadership fundamentals
Strong interpersonal skills, excellent communications skills and ability to communicate at all levels
General knowledge of collective bargaining agreements and related procedures, policies and processes
General understanding of customer information systems
Credit & Collections experience
Master's degree in similar areas is strongly preferred
Professional accreditation (e.g. CPA) preferred
Pepco Holdings, an Exelon Company, is an equal opportunity employer with a commitment to diversity and does not discriminate against applicants on the basis of characteristics protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, protected Veteran status, or any other characteristic protected by law.
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