National Grid Sr. Supervisor, Non-Utility Billing in Syracuse, New York

_About the Position: _

Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure results are delivered in line with expectations and customer/business objectives. Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes


_Position Responsibilities (including but not limited to):_

  • Supervise staff that is responsible for processing non-utility bills. Lead, motivate and develop billing team, prioritize work and allocate resources in order to ensure results are delivered in line with expectations and meet customer and business objectives.

  • Assure a highly collaborative team environment with internal and external stakeholders.

  • Manage ongoing operations to maintain, verify, report, and control non-utility billing in order to ensure an effective outcome for the business and a positive customer experience.

  • Create, implement and develop processes and controls which offer a consistent and appropriate response to non-utility billing issues.

  • Partner with internal stakeholders to ensure the accuracy of accounting data.

  • Analyse themes and trends from a range of sources and systems in order to identify opportunities to integrate improvements across billing to minimize billing issues.

  • Translate business objectives into clearly defined process and procedure in order to support achievement of departmental/operational financial objectives.

  • Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.

  • Review and update procedural documentation on an annual basis according to policies and guidelines.

  • Ensure systems and processes are well controlled and compliant with all regulations and laws, including Sarbanes Oxley.

  • Contribute to the identification and formulation of strategic objectives specific to area of work/business unit, in order to drive change and innovation within National Grid.


_Knowledge and Experience Required: _

  • Degree / professional qualification and / or in-depth experience within finance / customer accounts management or miscellaneous billing operations.

  • Experience with assurance / compliance / governance processes, policy and requirements.

  • Ability to lead and deliver comprehensive improvement projects, as well as challenge and support colleagues to improve performance.

  • Strong understanding of key business drivers and external commercial environment

  • Experience leading, inspiring and motivating professional teams.

  • Proven influencing and negotiation skills, ability to influence at senior levels internally and externally.

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

/National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Services Delivery Center

Organization: *Services Del Center

Title: Sr. Supervisor, Non-Utility Billing

Location: NY-Syracuse

Requisition ID: 20171307