National Grid Manager- Billing Project Management & Services in Syracuse, New York
_About the Position:_
Analyze and interpret data, procedures, activities, and pertinent documents to provide relevant and up to date information to support decision-making and the effective working of National Grid.At the higher levels this role will also design and implement procedures and policies within their area of work to improve the working of National Grid. At the higher levels this role will also manage relevant projects to add or improve functions of the department.
_Position Responsibilities (including but not limited to):_
Independently collate, analyze and interpret work unit operational and/or financial data, procedures, activities, and pertinent business documents within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process.
Will manage up to 12 people
Prepare and write relevant documentation in order that all stakeholders are fully informed and all evidence or statistics are documented.
Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes.
Maintain and provide information such as regulatory or business essential information in order to ensure regulators and other stakeholders are kept up to date with relevant National Grid policies, processes and programs.
Monitor and review financial information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.
Build upon technical / professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business.
Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid.
Monitor and review work undertaken by project team in order to provide feedback on the appropriate use of materials, tools, equipment or resources and adherence to schedules.
Supervise work of other analysts (particularly in the scope of projects) and clerical union staff.
_Knowledge & Experience Required:_
__A Bachelor's degree in a business, systems, or financial area and up to 2 years of related experience, or equivalent work experience. An advanced degree / credits is desirable.
Managerial or supervisory experience is needed
Knowledge and experience in one or more areas of customer account management, invoicing, financial structures, information systems management.
Knowledge of National Grid's business operations, company policies and practices.
Knowledge of relevant industry practice and legislation.
Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
Skill in relational database querying techniques (SQL) desirable.
Understanding of project management techniques and methods.
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
// /National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./
Job: *Customer Care
Organization: *Services Del Center
Title: Manager- Billing Project Management & Services
Requisition ID: 20172764