Iberdrola USA Lead Analyst - IT Distributed Tech Support (ASC 49520) Rochester NY or Orange CT in Rochester, New York


Business and Department




Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Responsible for installing, configuring and maintaining UNIX and/or Linux based servers. Formulate and define specifications for Internet/Intranet web sites. Supports other IT functions which may include: ticket resolution and troubleshooting, on-call support, project lead and technology planning. Ensures IT procedures and policies are followed to meet Service Level Agreements.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Leads technical support for the installation, configuration and maintenance of platforms for daily production requirements and project development.
  2. Maintains up-to-date documentation and procedures that define the operability of the infrastructure.
  3. Monitors servers for performance and availability. Makes recommendations when necessary to meet the expected demands.
  4. Maintains current system tables such as user accounts, hosts definitions, software inventories and DNS configurations.
  5. Installs/maintains third part software packages as require.
  6. Maintains current OS and patch levels on all servers and clients.



Education & Experience Required:

  • Bachelors Degree with a minimum of 3 years relevant experience preferred. Associates Degree with a minimum of 5 years relevant experience required.

  • Knowledge of server commands and utilities (i.e. scheduling, backups, etc).

  • Knowledge of all aspects of system administration (i.e. installation, configuration, use management, 3rd party software license management etc.).

  • Experience with 1 or more server-based operating systems.

  • Demonstrated knowledge of fundamental networking/distributed computing environment concepts.


  • Strong interpersonal, written and verbal communication skills.

  • Ability to carry a pager and respond to 24/7 support.

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 877-387-9061 or careers@avangrid.com.

Company: AVANGRID Service Company (ASC)

Department: Information Technology (IT)

Job Title: Lead Analyst – IT Distributed Tech Support

Reports to: Manager - Database & Distributed Systems

Location: Rochester, NY / Orange, CT

Cross Company Responsibility: Yes

REFERENCE: 5073587801

Publication date: 11.07.2017