Dominion Energy Intern - Customer Account Management (Virginia Union University) in RICHMOND, Virginia

Intern - Customer Account Management (Virginia Union University)

Date:Oct 12, 2017

Location:RICHMOND, VA, US, 23231

Company:Dominion Energy

Dominion Energy is one of the nation's largest producers and transporters of energy, with a portfolio of approximately 25,700 megawatts of generation, 14,400 miles of natural gas transmission, gathering and storage pipeline, and 6,500 miles of electric transmission lines. Dominion Energy operates one of the nation's largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers.

Our company is built on a proud legacy of public service, innovation and community involvement. In addition to our core energy production, transportation and storage businesses, we invest in communities where we live and work and by practicing responsible environmental stewardship wherever we operate.

Diversity is linked to every aspect of our business to include how we attract, develop and retain our future talent. An inclusive environment encourages the coming together of different talents, thoughts and energies. The company’s commitment to employing military veterans through the Troops to Energy Jobs program is one way we are able to ensure workforce diversity.

Job Summary

The Summer 2018 intern will be part of the Customer Account Management Internship Program and is for Virginia Union University students. The intent of the program is that the student will work full time during the Summer, then have the ability to potentially work part time during the school year. Studentswill learn how to, with necessary guidance and direction of senior colleagues and management:

  • Manage and advise customers on their electric service accounts including desired service characteristics, equipment, rate application, associated programs and costs;

  • Provide improved electric service reliability by responding to customer operational needs;

  • Perform billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receive guidance and direction as necessary;

  • Provide detailed explanation/applications of electric rates to customers;

  • Perform account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.

Required Knowledge, Skills, Abilities & Experience

The successful candidate will need to have the following knowledge, skills and abilities:

  • Ability to follow written and verbal directions;- Ability to exercise significant amount of discretion in performance of duties and responsibilities;- Basic spreadsheet and word processing skills (e.g. Microsoft Excel (data entry) & Word (letters);

  • Ability to work under time constraints;

  • Ability to heal customer relationships by defusing angry and upset customers;

  • Ability to multi-task and process customer requests while speaking to the customer;- Good oral and written communication skills demonstrated by use of correct grammar and terminology;

  • Ability to process information quickly and accurately.

Education Requirements

Candidates must be currently enrolled as a full time student (maintaining at least 12 credit hours) at Virginia Union University with an anticipated graduation date of May 2019 or later. Business, Accounting, Finance, Communications, Marketing, Public Relations and IT majors are preferred. Other majors will also be considered. 2.5 cumulative GPA is required; GPA of 3.0 or higher is preferred.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market:RichmondJob Segment:Account Manager, Intern, Manager, Electrical, Pipeline, Sales, Management, Entry Level, Engineering, Energy