First Energy Corp. Desktop Support Analyst II in Reading, Pennsylvania

Desktop Support Analyst II

Location: Reading, PA, US, 19612-6001

Job Function: Information Technology

Employee Type: Reg Full Time (FT)

Requisition ID: 867


About the Opportunity

This is an open position with FE Services, a subsidiary of FirstEnergy Corp. [SC00]

Candidates will work closely with other FirstEnergy IT Field Operations Desktop Support Analysts and FirstEnergy Business Units to deliver IT Desktop solutions that help achieve FirstEnergy business goals.


  • Providing Level 1 desktop support via Service Desk (remote problem analysis and resolution).

  • Providing Level 2 desktop field support directly onsite for client problem resolution.

  • Ensuring compliance of desktop and laptop PCs with IT standard configurations and procedures.

  • Utilizing MS Windows Server administration tools to resolve client issues.

  • Swaping out or maintaining desktop or laptop PC hardware, software, components or peripherals.

  • Troubleshooting PC operating systems.

  • Utiliziung software distribution tools and standard desktop support tools.

  • Becoming familiar with specific Business Unit environments.


  • Associate’s or BA/BS degree in Computer Science or related field or three years equivalent professional work experience providing desktop support or Help Desk services required.

  • Strong knowledge of Microsoft Office tools including Excel, PowerPoint and Word.

  • Strong knowledge of Microsoft Outlook 365 and Skype

  • Excellent interpersonal skills and basic computer support skills are required for this position.

  • Strong analytical skills to resolve problems and think creatively.

  • Organizational skills to prioritize and plan work, multi-task and meet schedules.

  • Highly motivated to work independently and productively.

  • Solid time management skills.

  • Excellent oral and written communication skills, including the ability to make formal presentations to various audiences.

  • Demonstrated ability to work effectively as part of a team.

  • Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to learn quickly.

  • Ability to rapidly learn new skills, apply them to work situations and expand job capabilities.

  • Ability to work in a virtual environment (working with remote co-workers using virtual technologies).

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Job Segment: Help Desk, Information Technology, Service Desk, System Administrator, Computer Science, Technology, Customer Service