SRP Manager Claims Services in Phoenix, Arizona
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Date: Jun 19, 2017
Location: Phoenix, AZ, US
SRP is one of the largest public power and water utility in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
The successful candidate will supervise the operation of SRP's claims service, policies and procedures in order to provide courteous, equitable and expeditious response to property, casualty, personal injury, liability and collectible claims.
Reports to and interacts with lead attorney, Law Services-Litigation.
Plans, prepares and manages staffing, budget and equipment requirements.
Supervises the response and resolution of claims against SRP in a fair and economic manner while maintaining good customer relations and reflecting SRP's legal responsibilities.
Evaluates liability and financial exposure to loss regarding claims asserted or potentially asserted.
Establishes proper dollar reserves to reflect SRP exposure and financially manages that exposure.
Assists with the handling of claims in litigation in conjunction with attorneys and/or outside counsel; reviews loss reports/prepares investigative material and other legal duties.
Acts as liaison in providing insurance carriers or brokers communications regarding settlements, litigation and/or defense of serious claims.
Reports to management and to the Board of Directors regarding serious or sensitive claims. Prepares reports on claim volume, type of claim, number of claims paid and reserved. Prepares systematic summary of claims paid and reports same to SRP management and the SRP Board of Directors on a periodic basis.
Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.
Minimum of 7 years of experience as claims representative, safety representative, or in management.
Requisition ID: 6243
EOE - SRP encourages a diverse workforce
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance