Con Edison Project Specialist / 2H in New York, New York

Qualifications: Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a Project Specialist. The selected candidate must have a Bachelor's Degree preferably in Computer Science with a minimum of five years relevant experience or an Associate's Degree preferably in Computer Science with a minimum of seven years of relevant experience or a High School Diploma with a minimum of nine years relevant experience. Relevant experience include: Professional experience in Desktop Support, LAN/WAN network support, applications development and software/hardware troubleshooting. Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, WiFi and wireless computing, mobile field/laptop devices as well as handheld devices and remote access tools. Should have excellent skills in: troubleshooting and problem resolution; interacting with customers in person and on the telephone; verbal and written communications; and root cause analysis. Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change. Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management. Familiarity with newest technologies regarding collaboration and workflow tools, i.e., Share Point and lnfoPath, is preferred. Requires understanding of the various organizations' business functions in order to assign and ensure the completion of technical support/projects. Maintains a thorough working knowledge of all corporate standard computer software required by the Corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, SCCM, Computer Cost Central, Service Manager).

Responsibilities: The Project Specialist under the general guidance of the Systems Manager is responsible for overseeing the work of a team of Systems Analysts and contractors that are responsible for completing tasks and emergent work for the various business organizations. Independently providing on-site troubleshooting, problem diagnosis and resolution, and general support for the Corporate Infrastructure installed at all company locations. Developing or modifying procedures to resolve problems utilizing information technology, i.e. SharePoint. Requires an understanding of the customers' business function in order to manage technical projects and meet the customers' requirements. Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Commitment to the Way We Work Principles , and adheres the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety ("EH&S;"), Equal Employment Opportunity ("EEO"), discipline, and security. At Con Edison we have and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. Promotes a positive work ethic in support of our Corporate Values and Mission, and is committed to environmental excellence and safety in the workplace. Supervises technical staff including employees and contractors responsible for the installation and support of all computing devices and other associated equipment (printers, plotters, mobile field devices). Monitors team members' performance by tracking individual performance and productivity against standards. Responsible for day-to-day operations of the team including planning and organizing daily work activities, setting priorities to keep goals and projects on target. Promotes a customer service-oriented team by emphasizing professionalism, honesty, concern, courtesy, excellence and teamwork in the group. Ensures that communications between staff members and business organizations are handled in a professional, efficient manner. Works with necessary Information Resources groups to satisfy specific technology related issues. Acts as the liaison between the customers in the field and all groups in Information Resources. Researches, diagnoses, and determines root cause of technology related problems. Supports NOC functions and utilizes the corporate-wide system to manage and monitor work flow. Ensures that all anti-virus and corporate security programs are effective and operational. Provide technical guidance to subordinates as required. Supports operating organizations during corporate emergencies. Participates in the Company's emergency management processes, cyber security and storm plans. Performs various administrative duties such as approving time sheets, processing equipment orders, service manager tickets and creating various reports. Motivates others to achieve results by holding them accountable for work outcome. Performs the duties of the Systems Manager when not present. Perform other related tasks and assignments as required.

Physical Requirements:

  • Must have a valid driver's license.

  • Must be able and willing to travel throughout CEI territory as needed.

  • Must have the ability to lift/transport all required computer equipment.

  • Must be available to be on call and/or participate in off hour emergency response activities as required.

  • Must be able to participate in the Company's emergency management processes and storm plans as required.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL. ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.

If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York. Recruitment Section Manager 4 Irving Place 15th Floor South New York, New York 10003

By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York. Recruitment Section Manager 4 Irving Place 15th Floor South New York, New York 10003

By Email: JobListingVerification@coned.com

Title: Project Specialist / 2H

Organization: Information Technology

Department: Network Operations Services

Expires On: 11/4/2017

Job Code: 17-0907