Entergy Sr Mgr, IT - Telecom in Little Rock, Arkansas
Date: Sep 15, 2017
Location: Little Rock, AR, US
Primary Location: Arkansas-Little Rock
Job Function :Information Technology
FLSA Status :Professional
Relocation Option: Not approved
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1.00
Req ID: 73766
Travel Percentage :None
The Sr. Manager Telecommunications Operations is responsible for management and operation of Entergy's Telecommunications infrastructure, systems and services. This includes all activities related to the installation, operation, maintenance and restoration of two-way radio, microwave transport, fiber optic transport, and voice communications across a multi-state, multi-region service territory. Because the telecommunication systems are distributed across four states, this role involves leading and managing multiple telecommunications groups, each led by an Telecommunications Operations Regional Manager.
Oversee an Entergy technical and administrative staff in excess of sixty (60), including three Regional Managers, each of whom is responsible for two regions and the employees assigned to those regions. Develop key staff competencies and technical skills. Research and implement best practices for continuous value improvement. Ensure that all supervised employees and contractors utilize standardized processes in the execution of the group’s roles and responsibilities.
Manage vendors providing Telecommunications construction, implementation, operation, maintenance and restoration support. Establish and monitor service level agreements with internal customers to achieve a high degree of customer satisfaction. Actively participate in and support Information Technology initiatives to deploy and operate technology solutions for business needs. Increase customer satisfaction.
System-wide responsibility for strategic infrastructure initiatives affecting all Telecommunications customers, such as the Fiber system, and Two-Way Radio system. Support the installation and maintenance of Entergy's telecommunications infrastructure. Actively support and engage in activities necessary to develop and implement repeatable methods, processes, and procedures required to routinely operate in compliance with the requirements of the Sarbanes Oxley Act, North American Electric Reliability Council (NERC) and Federal Energy Regulatory Commission (FERC).
Insure safe work practices for Entergy and contract personnel.
Ensure that all supervised employees and contractors utilize standardized processes in the execution of the roles and responsibilities of the group. Working with Finance, develop multi-year O&M and capital budgets; manage spending within approved budget. Approve material purchases and invoices.
Evaluate performance compared to recognized standards with a goal of top decile performance and conduct routine departmental reviews to insure standardized best practices and continuous value improvement.
Minimum education required of the position
BS/BA in engineering or technical degree or equivalent work experience.
Minimum experience required of the position
10+ years supervisory experience, including leading and managing a middle management team. Experience in delivering technical services to a distributed customer base. Experience in managing diverse projects. Experience in preparing and managing large financial budgets.
Minimum knowledge, skills and abilities required of the position
Strong decision making ability. Strong telecommunications knowledge/background. Ability to manage multiple responsibilities and deliverables. Excellent written and verbal skills. Strong computer skills. Basic understanding of electric utility and SCADA operations. Understand IT best practices. Must be capable of functioning effectively in a highly-complex and fluid environment. Requires strong analytical and problem-solving skills. Good interpersonal, communication, leadership and organizational skills are required in the conduct of daily business/ Must be a proactive and self-confident customer focused self-starter. Must be a process oriented individual with strong coaching skills.
Any certificates, licenses, etc. required for the position
Professional Engineering Registration Preferred.
Employee must be able to lift shipping containers up to 40 pounds, as the role requires the movement of hardware from site locations to other buildings in accordance with predetermined hardware utilization plans. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Pre-employment Testing: One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words).
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
Nearest Major Market: Little Rock
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