Southern Company Meter Reading Supervisor in Glen Ellyn, Illinois

Meter Reading Supervisor


The purpose of this position is to coach, mentor, motivate and develop entry-level employees to read meters while balancing safety, accuracy and productivity. Additional responsibilities include interviewing, hiring and evaluating employees, monitoring daily performance indicators, completing monthly reports, maintaining effectiveness of assigned meter reading area(s). The incumbent in this position is responsible for execution and delivery against financial targets, as well as performance objectives for multiple offices with an average of approximately 22 employees.

Functional Expertise:

  • Responsible for providing timely and accurate readings of company meters.

  • Responsible for documenting employee performance and addressing any performance gaps.

  • Responsible for providing timely and accurate atmospheric corrosion and internal leak survey results.

  • Responsible for complying with Illinois Administrative Code Part 280 as it pertains to Meter Reading.

  • Responsible for drafting a proposed monthly workload schedule with the cooperation of other internal stakeholders

  • Responsible for conducting quality assessments and safety inspections

Business Acumen:

  • Responsible for compliance with company policies and regulatory requirements

  • Responsible for analyzing and interpreting current business results; identifying potential opportunities / challenges and projecting consequences

  • Responsible for constructing and monitoring departmental performance standards and key performance indicators

  • Responsible for supervising and informing workforce on company and departmental expectations. (Standard of conduct, ethics, safety, etc.)

  • Responsible for collaborating with Centralized Scheduling and/or other business partners to adapt for conditions that can adversely affect business and budgetary results (meter reading window, adverse weather conditions, staffing, etc.)


  • Responsible for enhancing productivity of direct reports through selection, training, motivation and performance coaching

  • Responsible for leading workforce by modeling honesty, respect, organizational values and fairness to all.

  • Responsible for motivating employees and partnering with internal stakeholders to ensure meter readings are obtained in a timely manner and are available for billing purposes

  • Responsible for coaching and guiding employees to follow safe work practices

  • Responsible for developing and executing on action plans to obtain readings of difficult to access meters.

Driving Results:

  • Responsible for monitoring progress against metrics/deliverables; hold self and others accountable for results

  • Responsible for developing action plans consistent with meter reading business models

  • Responsible for monitoring workforce and motivating employee adherence to company and departmental standards, policies and practices.

  • Responsible for following-up on customer issues and expediting resolution

Education, Certifications/Licenses:


  • High School Education 2 years work experience


  • Bachelor’s degree

Related Work Experience:


  • A basic understanding of Nicor Gas policies and procedures is necessary to provide clear direction to employees.


  • Previous supervisory experience is preferred.

Specific Skills & Knowledge:


  • Excellent verbal and written communication skills

  • The ability to multi-task effectively

  • Proficiency in Microsoft Office Suite

  • Solution and detail oriented

Working Conditions/Physical Requirements:

  • A mix of office and field work is required for this position.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Gas Pipeline Operations & Maintenance

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Glen Ellyn

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Glen Ellyn - 90 N Finley Rd. (90GlenEllynCODE)

90 N Finley Rd.

Glen Ellyn, 60137

300 West Terra Cotta (300CrystalLakeCODE)

300 West Terra Cotta

Crystal Lake, 60115

Req ID: GAS2000421