Southern Company Dispatcher in Glen Ellyn, Illinois



Weekends/Weekdays are required. Must be flexible with work schedule. Schedule may be modified dependent on business need.

Functional Expertise:

  • Possesses an understanding of the properties of natural gas

  • Possesses a basic understanding of the regulatory environment/requirements of the utility industry

  • Possesses sound decision making skills based on ethical judgments in alignment with company policies and procedures

  • Ability to perform effectively as a self starter in an emergency response based environment

  • Ability to effectively perform the functions of a dispatcher in a utility environment

Business Acumen:

  • Ability to identify, assess, prioritize and effectively dispatch emergency work in a timely and accurate manner

  • Ability to work in a safety sensitive environment and make decisions on a daily basis to ensure the safety of our customers

  • Ability to make sound and timely business decisions while managing adversity in a fast paced environment

  • Effectively manage daily workload by review and reallocation of work to ensure timely a response to all required work; normally responsible for approximately 50 employee/day

  • Strong decision making skills to effectively manage resources to meet company and customer requirements

  • Effectively manage customer appointments through proper monitoring and follow-up to ensure customer commitments are met

  • Ability to function as a supportive member of a team on a consistent basis

  • Ability to perform multiple tasks concurrently while maintaining a clear perspective of the criticality of each while ensuring the successful execution of all

  • Possesses basic leadership competencies and a willingness to develop these skill sets for future growth

  • Ability to comprehend and utilize new technologies and processes in a timely manner

  • Possesses a willingness/ability to learn from others as well as sharing their expertise with others


  • Exhibits strong written and verbal communication skills

  • Demonstrates strong interpersonal skills through the ability to influence others

  • Ability to work in unison with emergency response agencies

  • Cultivates a collaborative and inclusive environment to reach shared goals

  • Provide proactive communication to support areas related to resources and workload

  • Ability to accomplish objectives through tactical activities in accordance with the overall strategic objective

  • Ability to overcome obstacles in daily activities by maintaining a global perspective

  • Ability to accomplish objectives through actively engaging others to complete the necessary work

Driving Results:

  • Effectively manage resources and prioritize workload to meet daily required objectives

  • Pro-actively monitor and communicate critical workload and resource events appropriately

  • Ability to maintain strong working relationships with internal and external customers

  • Manage daily workload to ensure regulatory requirements and internal deadlines are achieved

  • Ability to identify and successfully implement creative solutions to meet objectives in accordance with company policies and procedures

  • Results oriented – able to monitor and take appropriate action to complete assigned tasks


  • High School diploma/GED


  • BA/BS degree

Related Work Experience:


  • 6 monthsof dispatching experience or equivalent/related work experience

  • Must be able to work overnight, 12:00am to 8:00am


  • 2-5 years in a dispatching or operating role

Applicant may possess a combination of equivalent education and work experience.

Specific Skills & Knowledge:


  • MS Office proficiency

  • Strong communication and organizational skills

  • Must be able to multi-task

  • Must demonstrate the ability to remain flexible at all times

  • Must maintain a positive attitude/outlook toward self and others

  • Must seek out solutions

  • Ability to see the impact of own actions on others

  • Ability to excel in a fast paced, stressful environment

  • Ability to be a leader

  • Ability to make timely and accurate decisions

  • Ability to work as part of a team

  • Must be open to new opportunities

  • Must be a self starter

  • Ability to work effectively with internal and external customers


  • Experience with mobile workforce management applications

  • Experience in a Centralized dispatching environment

  • Previous utility environment and/or emergency response dispatching experience

Working Conditions/Physical Requirements:

  • Although this position is primarily intended to work overnight, alternative shifts are required to be worked along with extended hours, weekends and holidays when needed

  • Must be available after hours for call out as needed

  • Must be able to sit for extended periods of time

  • Significant time spent utilizing computer

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Glen Ellyn

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Glen Ellyn - 90 N Finley Rd. (90GlenEllynCODE)

90 N Finley Rd.

Glen Ellyn, 60137

Req ID: GAS2000316