Eugene Water & Electric Board Process Improvement Program Manager in Eugene, Oregon

Process Improvement Program Manager



Process Improvement Program Manager


$91,232.75 - $121,643.60 Annually


Eugene, OR

Job Type



Information Systems

Job Number



7/28/2017 5:00 PM Pacific

  • Description

  • Benefits

  • Questions


Eugene Water and Electric Board is seeking a Process Improvement Program Manager who will report to the Manager of Information Services. The Process Improvement Program Manager will:

  • Identify, test, and implement processes of business and functional units to ensure continuous quality improvement;

  • Review and refine processes and plans for improvements by collecting and interpreting data and;

  • Develop recommendations and presenting summary findings to organizational leadership.

The successful candidate will be an experienced professional who has implemented formal process improvement initiatives across multiple business lines to develop best practices and tools to drive efficiency, effectiveness, and innovation organization wide.

Why This Job

Are you interested in identifying areas of opportunity and contributing to the continued success of the largest public-owned utility in Oregon? The Process Improvement Program Manager position offers a unique opportunity to greatly impact the way EWEB does business. If you are passionate about analyzing and improving business processes to help organizations better conduct business and serve customers, this may be the position for you.

EWEB offers employees a progressive working culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, and holidays.

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

Minimum Training and Experience Required

Minimum Experience: Five years progressive experience in process improvement initiative across multiple business lines; at least two years' experience in a lead role overseeing cross-functional teams. Demonstrated experience with lean process improvement management tools.

Education: Bachelor's degree in business, public administration, computer science, finance, or related field.

Desirable education, experience, training and certifications: Process/Quality Improvement Certifications

Equivalency: An equivalent combination of education and experience aligned to successfully perform the essential duties of this job may qualify.

Valid driver license: Yes or the ability to obtain one within 30 days of being hired.

Professional license or registration: None

Post-offer background check required: Yes

Post-offer drug test required: No

Post-offer physical / functional test required: No

Apprenticeship or other education/training required as a condition of employment, progression or advancement: None

Supplemental Information


Supervision or Functional or Technical Oversight Exercised: May exercise supervision and/or functional and technical oversight over designated staff. Provides technical and operational oversight to work teams.

Type and frequency of personal contact required (general public, customers, organizations, and EWEB employees):

Daily contact with others by phone and in person.

We offer an extensive benefits package to help our employees stay healthy and plan for their financial futures:

Competitive wages

Vacation , sick leave, holidays

Medical, dental, and vision insurance

Life insurance

Short and long-term disability insurance

Flexible spending account and VEBA/HRA

Retirement pension plan

Deferred compensation plan

Wellness programs

Credit Union

A summary of EWEB's benefits is available at

Complete details regarding coverage are located in the plan documents, summary plan descriptions, labor contracts and administrative policies that are provided to new employees.

EWEB is pleased to offer a competitive benefit package, however EWEB reserves the right to make modification or additions to these benefits, or to eliminate the benefits for former, current, or future employees at any time. Such right expressly includes the authority to modify the conditions for eligibility and entitlement for benefits, the level of coverage and the amount of required contributions for such benefit.