LG&E and KU Energy Customer Representative I in Elizabethtown, Kentucky
Title Customer Representative I
Requisition ID 3619BR
Address 242 West Dixie Avenue
Job Function Customer Service/Operations
Position Purpose This position is responsible for handling customer transactions in an efficient, professional and courteous manner, in accordance with associated Company policies, regulations and procedures, to insure a high level of customer satisfaction as directed by the Company’s Customer Experience.
Education & Experience High school diploma or equivalent
Excellent computer skills and a working knowledge of Microsoft Office products (i.e. Word and Excel).
Six months of customer service/administrative experience recommended
Excellent interpersonal skills, ability to multi-task, accurate cash handling abilities, self-motivation, independent thinking and self-reliance. T
Preferred Qualifications Associates degree
SAP software knowledge
Job Description Exhibits understanding of departmental activities, as well as knowledge of customer service hardware/software and related systems
Adheres to Business Office Cash Handling Procedures and Policies
Develop skills necessary to handle basic customer transactions
Develop skills to analyze data to assist customer and resolve inquires/complaints
Develop skills to provide mutual assistance by taking credit calls using the Voice over Internet Protocol telephone
Supports continuous departmental improvement initiatives
Develop a working knowledge of all Company procedures, policies, operations, customer accounting functions and marketing programs
Ability to perform at a high level of competency in a fast-paced environment
All other duties and projects as assigned.
Work Conditions Normal customer service environment involving direct interaction and face to face contact with the public.
Physical Effort Primarily sitting with optional standing and walking.
Equal Opportunity Employer
Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.
© LG&E and KU
All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law.
Learn more about equal employment protections:
If you need a reasonable accommodation for any part of the employment process, please email our Human Resources department ator call 502-627-2410, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.