Eversource Energy Manager Electric Service in Dorchester, Massachusetts

Job Description Summary:

Responsible for Managing ESO Field North UG and OH Troubleshooters and Supervision. Group is responsible for the safe and efficient restoration of service for 800k customers in the North territory of Eastern Eversource. Beyond restoration duties, there is a heavy emphasis on planned inspections work for both OH and UG equipment (roughly 3,000) , stray voltage inspections (10,000 units), and 3,000 street light investigation / repairs.

This position is jointly accountable, with other Electric Operations Managers, for providing safe, reliable and cost-effective electric service to customers. Primarily responsible for coordinating work performed on the electric system and response to customer outage. This position oversees highly skilled troubleshooting personnel at energy management/service centers on a 24 hour, 7-day per week basis. This position also requires frequent off-hour interactions with staff and other stakeholders.

 Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals.

 Develops dispatch/trouble staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff.

 Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization.

 Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the Energy Management Centers.

 Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.

 Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.

 Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards.

Qualifications: Requires a comprehensive understanding of the Company’s transmission and distribution network.

Education: Requires a Bachelor of Science Degree in Engineering or related discipline. MS in Engineering or MBA preferred.

Experience: Minimum of ten (10) years managing or supervising groups engaged in transmission/distribution or related activities. Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management.


Worker Type:


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SEO Category:

Operations Jobs

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are:

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 3.7 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team- diverse, talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.