Southern Company Sr. Marketing & Outreach Representative EEP in Crestwood, Illinois

Sr. Marketing & Outreach Representative EEP

Description

Leverages interactions with customers to increase awareness of Energy Efficiency Programs (EEP) and help meet program goals and objectives; educate customers on program offerings; increase rebate completion rates; and provide financing options. Interactions will include participation in marketing and outreach events (i.e. information booths), effectively assisting on inbound and outbound calls, emails and other communications. Fosters a positive image of Nicor Gas and the EEP Program.

Supports EEP Program Managers with their initiatives. Cross trains to learn all areas in Energy Efficiency.

Seeks and optimizes opportunities to support Customer Development and other key stakeholder areas through customer interactions.

This role will be an integral part in customer facing initiatives.

Functional Expertise:

  • Responsible for fully understanding all programs offerings, rebate processing functions and financing options.

  • Optimize use of technical software and best practices to provide solutions.

  • Provide recommendations to improve processes.

  • Develop strong interpersonal, communication and presentation skills.

Business Acumen:

  • Ensure customer inquiries are fully resolved to the customer’s satisfaction.

  • Optimize opportunities to educate customers on other program offerings and solutions, and involve appropriate human resources and technical tools.

  • Seek and optimize opportunities to support EEP Program Managers, Customer Development and other stakeholders.

Engagement:

  • Effectively engage with customers to educate and provide solutions and options.

  • Optimize personal interactions both internally and externally.

  • Effectively engage and support EEP Program Managers with their goals and initiatives.

  • Support marketing campaigns through various channels and outreach projects.

  • Cultivate relationships with external partners.

  • Foster a positive image of Nicor Gas

Driving Results:

  • Leverage customer interactions to increase awareness of EEP and help meet program goals and objectives; educate customers on program offerings; and provide finance options.

  • Increase rebate completion rates.

  • Deliver actionable results to support meeting program goals and objectives.

Education, Certifications/Licenses:

Required: Associate’s degree or 60 credit hours to-wards a Bachelor’s degree

Preferred: Bachelor’s degree in Business, Marketing, Communications or related discipline

Related Work Experience:

Required: 6 months general work experience

Preferred: Sales, Marketing, Community Outreach, Customer Centric Experience

OR any combination of education and work experience which permits the candidate to meet position work requirements.

Specific Skills & Knowledge:

Required: Strong presentation, communication and written communication skills

Preferred: Working knowledge of MS Word and Excel

Preferred: Sales

Working Conditions/Physical Requirements:

Office setting with community and outreach involvement, includes after hour and weekend event participation

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Sales & Marketing

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Crestwood

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Crestwood - 4829 West 135th St. (4829CrestwoodCODE)

4829 West 135th St.

Crestwood, 60436

Req ID: GAS2000430