Alliant Energy Customer Support Associate in Cedar Rapids, Iowa
Requisition ID 3206BR
Posting Title Customer Support Associate
Recruiting Location(s) Cedar Rapids, IA
Position Type Regular
Schedule Type Full-Time
Posting Details Lights out? Storms in your area? Need some help paying your utility bill? Join our Alliant Energy Customer Support Center team and help our customers when they find themselves in the dark or need your specialized assistance with their account balance. We are currently recruiting for 15 Customer Support Associates in our Cedar Rapids, IA call center. As a Customer Support Associate, you will be providing exceptional customer service by handling customer calls regarding service-related issues such as power outages and gas emergencies, credit and collections, web site support, billing, etc. You will assist customers by providing solutions to their concerns; promote both current and new products and services available.In this role you will be working alongside approximately 40 other professional Customer Support Associates led by two Team Leads. Our Support Center operates 24 hours a day, 7 days a week with core business hours of Monday-Saturday 6:00am-9:00pm and a performance-based shift schedule.As a respected employee at Alliant Energy, you will work in a stable industry that has the potential for job growth. We offer: A full time career starting early OctoberExcellent benefits, vacation, and a competitive pay rate starting at $17.43/hourA commitment to safety and career developmentAn inclusive environment for all employeesHear what our current Customer Support Associates have to say:“I love working in an upbeat, professional environment where I can help our customers find solutions to a variety of issues. ““I get the opportunity to learn and develop new skills, broadening my knowledge.”“There is always something happening at Alliant. The company is continually evolving: incorporating new technologies, meeting new challenges, and adapting to our customers’ changing needs.”“People work hard to get it right. We really try to perfect the customer experience.”Application details:This position is a non-bargaining position and requires a resume.For non-bargaining positions, generally employees will have a minimum of 12 consecutive months of employment with the Company to be eligible to apply for posted positions.To review the corporate competencies please click here.
Job Responsibilities Acts as a first line of contact responding to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records.Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings.Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment.Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.Handles simple account adjustments.Mentors less-experienced employees as needed.All other duties as assigned.
Job Qualifications Required:Education or equivalent to a high school diploma.A minimum of one year technical and/or professional experience in related customer service skills.Preferred:Call Center experience preferred.Education or equivalent experience to a two-year degree from an accredited college or university preferred.Demonstrated effective interpersonal, verbal and written communication skills.Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.Ability to successfully complete web-based pre-employment screening assessments.Demonstrated proficiency in basic math.Ability to work under minimal supervision.Ability to work in a diverse work environment.This position is covered by the Department of Transportation regulations on drug/alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug/alcohol testing according to said regulations. Please refer to job description for Department of Transportation (DOT) regulations that apply to this position.We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers.
Removal Date 07/30/2017