First Energy Corp. System & Network Monitoring Analyst - Akron, OH in Akron, Ohio

System & Network Monitoring Analyst - Akron, OH

Location: Akron, OH, US, 44320

Job Function: Information Technology

Employee Type: Reg Full Time (FT)

Requisition ID: 882

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a diverse generating fleet with a total capacity of nearly 17,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

This position works 12 hour shifts in order to provide 7 x 24 x 365 support. Candidate must be available to work day and night shift, weekends and holidays. This Level II position is responsible for the daily operational support in FirstEnergy’s System & Network Operations Center (SNOC). SNOC provides continuous proactive monitoring and first level admin support of the FirstEnergy IT systems including servers, network devices, applications, databases, voice systems and energy management systems.

Responsibilities Include:

  • Analyzing/Troubleshooting UNIX/Linux server configurations and processes.

  • Analyzing/Troubleshooting Microsoft server configurations and processes.

  • Basic database administration.

  • Monitoring network traffic, analyzing network problems and performance.

  • Responding to alerts from system monitors & performing first level problem identification and resolution.

  • Issuing tickets for problem escalation.

  • Performing batch scheduling functions, including monitoring and execution.

  • Supporting multiple teams during event identification, escalation and resolution.

Qualifications Include:

  • An associate's or bachelor’s degree in Computer Science or related discipline is preferred but equivalent work experience will be considered in lieu of a degree.

  • Strong problem solving and communication skills (verbal and written).

  • Strong multitasking ability including monitoring a continuous flow of alerts while performing troubleshooting and system administrative tasks.

  • Highly motivated, creative thinker with proven ability to troubleshoot and solve problems in a production support environment.

  • Network & Windows troubleshooting and administrative skills.

  • Familiarity with Linux/Unix operating system and commands.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: Network, Systems Analyst, Computer Science, Technology, Night, Operations