First Energy Corp. Analyst I / II in Akron, Ohio

Analyst I / II

Location: Akron, OH, US, 44320

Job Function: Business Analyst

Employee Type: Reg Full Time (FT)

Requisition ID: 301

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a diverse generating fleet with a total capacity of nearly 17,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

This position reports to the Supervisor, EDI and is located at the West Akron Campus.

The FES Revenue Management group is accountable for ensuring revenue due to the company is billed timely and accurately, is collected and applied to the appropriate customer accounts and ensures compliance with Sarbanes-Oxley requirements as well as related performance metrics. Additionally, the FES Revenue Management group is responsible for managing the daily two-way transmission of customer data via Electronic Data Interchange.

Responsibilities include:

  • Providing a high level of service, continuous support, and proactive involvement to leadership, peers and customers

  • Conducting business specific research and analyzing large amounts of data; Interpreting results; Assisting in implementation activities

  • Monitoring Electronic Data Interchange (EDI) system batch processing on a daily basis; researching and resolving all error conditions

  • Developing and documenting system processes for managing EDI transfers

  • Developing and maintaining technical competence in interpreting and monitoring the EDI process, including tracking files and data as well as the translation and rules required by state and EDC

  • Testing enhancements to the ABP billing system and complete supporting documentation

  • Creating and developing queries/reports using TOAD / Qlikview utilizing ABP data

  • Ensuring data files correctly update ABP billing system and interfacing applications

  • Preparing ad hoc management reporting requests

  • Ensuring compliance with Sarbanes-Oxley (SOx) and other audit requirements. Develop i ng and maintaining information and documentation required for this activity and other regulatory requirements

  • Contributing to solutions by taking initiative in developing alternatives and recommendations

  • Actively seeking ways to build continuous improvement activities and add value within scope of assignments

  • Consistently anticipating and delivering against a defined action plan

  • Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations and requirements

Qualifications include:

  • Bachelor’s degree in Business, Finance, Accounting or related discipline required. Advanced degree a plus.

  • Minimum 0-2 years professional work experience required

  • Proficient with Microsoft Office applications (Excel, PowerPoint, Word and Access)

  • Experience with ABP Revenue Manager, SAP (Financial), CRM, TOAD/Cognos/Qlikview, preferred. Other billing system experience a plus.

  • Ability to work in a fast-paced, deadline-driven operational environment

  • Business and Financial acumen

  • Strong analytical abilities with consistent attention to detail; Ability to assist in drawing conclusions and making recommendations

  • Strong organizational skills with the ability to multi-task while delivering quality, accurate work within established deadlines

  • Knowledge of various researching techniques

  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships

  • Excellent written and verbal communication skills

  • Desire to continue to learn and grow, work across FirstEnergy, and deliver results

  • Ability to develop effective working relationships with employees at all levels

  • Ability to work independently and as part of a team

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: ERP, Law, Revenue Management, Business Intelligence, Technology, Legal, Finance, Research